Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location Requirement: This is a remote position; however, candidates must reside in or within commuting distance of the San Francisco Bay Area, California. Relocation assistance and employment sponsorship are not available for this role.
DESCRIPTION
Due to our growth, we are looking for an experienced Digital Support Engineer to be added to our MSD (Materials and Structural analysis Division) Service, to deal with IT and infrastructure related matters.
In this position in the MSD division, you will work close together with Sales and support organization to ensure a smooth introduction, delivery and support of our digital solutions and services. You will be in direct contact with the customer and interact with the implementation and support teams. It is your responsibility to provide all the vital information to handle the full landscape of the deployment of the IT solution including the integration with the customers infrastructure and enable the remote support capabilities.
RESPONSIBILITIES
• Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions.
• Ensure systems are setup for remote diagnostics and health monitoring
• Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material.
• Perform automated deployments through the use of configuration management technology;
• Provide support to the installations within the SLA as agreed using our processes.
• Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems.
• Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order.
REQUIREMENTS
• Bachelor's degree in IT, Computer Science or a technical / SW related field, plus 3-5 years' experience in relevant field
• Proficient in English (verbal and in writing)
• Experience in IT application management;
• Experience with data storage and (remote) software installations, support and trouble shooting.
• Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs
• Experience with virtualization technologies like VMWare/KVM infrastructure
• Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker.
• Confirmed customer facing skills and great teammate.
• Strong problem-solving skills and analytical approaches.
• Motivated to work in a constantly evolving and highly technical environment.
• Open to travel up to 25% of time (mainly regional).
Compensation and Benefits
The hourly pay range estimated for this position based in California is $43.70–$65.56.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Skills Required
- Bachelor's degree in IT, Computer Science, or a technical/software-related field
- 3-5 years of experience in a relevant field
- Proficiency in English, verbal and written
- Experience in IT application management
- Experience with data storage and remote software installation, support, and troubleshooting
- Fundamental understanding and hands-on experience with firewalls, content filters, routing, switching, and VLANs
- Experience with virtualization technologies such as VMware or KVM
- Knowledge or experience with monitoring tools, Linux, VMware, automation and scripting, Kubernetes, Ansible, and Docker
- Customer-facing skills and ability to work effectively as part of a team
- Strong problem-solving and analytical skills
- Willingness to travel up to 25% of the time, mainly regionally
- Residence in or within commuting distance of the San Francisco Bay Area, California
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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