Digital Solutions Specialist

Digital Solutions Specialist

Job Description

Department: Mertz Information Systems

Job Status: Full-Time

FLSA Status: Hourly, Non-Exempt

Reports To: Digital Solutions Supervisor

Location: Ponca City, OK

Amount of Travel Required: Minimal

Work Schedule: Monday - Friday, 8 a.m. - 5 p.m. (Overtime as needed.)

Positions Supervised: n/a

Position Summary

The Digital Solutions Specialist is responsible for delivering high quality technical support and implementing digital solutions that enhance operational efficiency across corporate and field environments. This role focuses on troubleshooting, maintaining, and optimizing IT systems, applications, and connectivity solutions, ensuring seamless technology performance for end users.

The Digital Solutions Specialist will work closely with IT infrastructure, cybersecurity, and application teams to resolve technical issues, support field specific technologies (including frac and data van systems), and contribute to process improvements. This position requires strong technical expertise, problem solving skills, and a commitment to providing exceptional user support while driving adoption of emerging technologies and best practices.

Essential Functions (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may")

• Technical Support & Troubleshooting: Provide hands on support for hardware, software, networking, and end user devices in both corporate and field environments.
• Field Technology Support: Assist with setup, maintenance, and troubleshooting of field based systems, including frac and data van connectivity and functionality.
• System Maintenance & Optimization: Monitor system performance, apply updates, and ensure compliance with security and operational standards.
• Incident Resolution: Respond to and resolve technical issues promptly, escalating critical incidents as needed.
• Collaboration & Documentation: Work with cross functional teams to implement solutions and maintain accurate documentation of processes and configurations.
• Process Improvement: Identify opportunities to streamline support workflows and enhance user experience.
• Training & Knowledge Sharing: Support training initiatives for end users and contribute to team knowledge base development.
• Perform other related duties as assigned to assist with successful operations and business continuity.

Position Requirements

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre employment testing including but not limited to background check, pre employment drug screening, pre employment fit tests, pre employment aptitude and/or competency assessment(s).
• Overtime may be required and in person, predictable attendance in Ponca City, OK.
• Valid U.S. Driver's License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

Education/Experience Level

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
• 2+ years of experience in IT support or technical operations.
• Hands on experience with troubleshooting hardware, software, and network connectivity.
• Familiarity with IT service management tools and ticketing systems.
• Knowledge of field based technologies (e.g., frac and data van systems) preferred.
• Understanding of cybersecurity principles and compliance standards.
• Industry certifications a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)

Qualifications, Skills, Competencies, and Abilities

• Strong technical troubleshooting and problem solving skills.
• Excellent communication skills for interacting with technical and non technical users.
• Ability to manage multiple tasks in a fast paced environment.
• Proficiency in IT support tools, remote support platforms, and monitoring software.
• Adaptability to evolving technologies and willingness to learn new systems.
• High level of professionalism, confidentiality, and integrity.

Physical Requirements/Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees are required to walk, sit, climb, bend, reach, and squat or kneel on a daily basis. They are frequently required to visit jobsites where the work environment may include exposure to hazardous materials, operating conditions, audio levels up to 85 dB, inclement weather, and extreme hot and cold temperatures. Due to these conditions, employees are required to wear company mandated and company issued Personal Protective Equipment (PPE), including Category 2 fire retardant coveralls or Category 2 shirt/jeans combination, safety hat, steel toe boots, safety glasses, ear protection, and designated safety gloves according to role. Employees must strictly adhere to all safety policies, including the Companies' Life Saving Rules and procedures at all times. When not traveling on job assignments, employees work in a warehouse or shop environment where they may be exposed to common hazards such as physical strain, moving machinery, loading and unloading activities, falling objects, and slip, trip, and fall risks. Employees are regularly required to lift heavy objects and must be able to independently lift up to 49 lbs. and lift 50–100 lbs. with a team assist.

Work hours may include early morning, late evenings, and weekends, depending on business necessity.

AAP/EEO Statement

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

Last Revised 08/2026.