ABOUT THE ROLE
At CHANEL, we are committed to leveraging digital capabilities, innovation and AI to create meaningful experiences for our clients and teams.
We are looking for a Digital Solutions & Platforms Manager to help accelerate CHANEL's digital transformation in the Middle East markets . Working at the crossroads of Digital, Retail, Client Experience and Technology, you will drive the adoption of CHANEL's digital ecosystem by our different teams while supporting the exploration of future capabilities and innovation opportunities.
WHAT IMPACT YOU CAN CREATE AT CHANEL
In this role, you will contribute to shaping the future of digital experiences across the Middle East by:
- Supporting the deployment of new digital capabilities, initiatives and innovation pilots embracing a test, learn and measure approach.
- Act as customer success manager, driving the adoption and optimization of digital platforms and solutions across the organization, from office to wholesale and retail teams.
- Translating business needs into clear use cases, requirements and improvement opportunities to nourish Europe roadmaps.
- Acting as a bridge between Local & Europe teams.
- Phase roll outs depending on the different level of maturity of markets and businesses.
- Coordinating cross-functional projects and ensuring successful implementation and adoption.
- Identifying opportunities to enhance client, employee and business experiences through technology.
- Supporting Europe transformation agenda through a test-and-learn mindset and product management philosophy.
ENERGIZERS
- Believing in Digital tools as enablers
- Exploring new technologies, innovation and AI opportunities.
- Connecting people, ideas and capabilities across functions.
- Turning business challenges into practical digital solutions.
- Driving change and helping teams embrace new ways of working.
- Working in a fast-paced, entrepreneurial and collaborative environment.
- Being on the field, understanding the journeys & the frictions, accompany the teams and observe.
WHAT YOU CAN BRING
- Strong understanding of digital tools, innovation and transformation.
- Ability to translate business needs into actionable solutions and projects.
- Excellent stakeholder management and communication skills.
- A proactive, curious and solution-oriented mindset.
- Strong project coordination and organizational capabilities.
- Passion for technology, client experience and continuous improvement.
- Ability to navigate ambiguity and drive change across diverse stakeholder groups.
REQUIREMENTS
- Min 5 years of experience in Digital Transformation applied to Business or to Retail, Innovation, Consulting, Digital Product Management or related fields.
- Experience working on cross-functional projects involving business and technology stakeholders.
- Strong understanding of digital ecosystems, business, platforms and emerging technologies.
- Strong understanding of retail & client-centric mindset
- Excellent communication and presentation skills.
- Fluency in English required; Arabic and/or French is a plus.
- Preferably based in the UAE.
WHAT YOU WILL GAIN
At CHANEL, you will gain exposure to strategic digital transformation initiatives across the Middle East, working with diverse teams and cutting-edge capabilities. This role offers the opportunity to strengthen your expertise in digital innovation, business transformation, AI and stakeholder leadership while contributing to shaping the future of client and employee experiences within the Maison.
Skills Required
- Minimum 5 years of experience in digital transformation applied to business or retail, innovation, consulting, digital product management, or related fields
- Experience working on cross-functional projects involving business and technology stakeholders
- Strong understanding of digital ecosystems, business, platforms, and emerging technologies
- Strong understanding of retail and a client-centric mindset
- Excellent communication and presentation skills
- Fluency in English
- Arabic and/or French language skills
- Based in the UAE
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
