Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Location: We’re seeking a dynamic and motivated individual to join our team in one of our key office locations: San Francisco, Bellevue, or Chicago.
About the Internship
Join our Digital Solutions team at the forefront of HR transformation! We're revolutionizing the employee experience and streamlining our People Operations support function through innovative AI solutions. As part of Project Basecamp AI, you'll work on implementing cutting-edge artificial intelligence capabilities within our ServiceNow HR Service Delivery platform.
Digital Solutions partners closely with HR stakeholders and our internal technology teams to scope, design, build, and deploy system enhancements that transform how we work and automate critical processes. This internship offers a unique opportunity to gain hands-on experience with enterprise AI implementations while making a tangible impact on thousands of employees.
What You’ll Get to Do
Lead AI-Powered Case Management Initiatives:
- Design and build intelligent automation solutions that transform our employee case routing and resolution process
- Implement AI-driven case categorization using Natural Language Processing (NLP) to automatically classify and tag incoming HR requests
- Develop intelligent case assignment capabilities that route cases to the right HR specialist based on content analysis, urgency levels, and team workload
- Create similar case detection functionality that suggests relevant resolutions based on previously solved cases
Collaborate Cross-Functionally:
- Partner with TDI (Technology, Data & Infrastructure) and Engineering teams to solve complex technical challenges
- Work alongside People Operations Specialists to understand pain points and requirements
- Present findings and recommendations to project stakeholders
Drive Operational Excellence:
- Analyze current HR case management workflows and identify automation opportunities
- Reduce manual hours spent triaging tier 1 support cases in ServiceNow
- Measure and report on AI implementation success metrics
Learn and Grow:
- Gain deep knowledge of HR operational support areas including employee data management, self-service transactions and FAQ inquiries
- Develop expertise in ServiceNow HRSD platform and AI/ML capabilities
- Build experience with enterprise-grade machine learning tools and AI technologies
Who We are Looking For
- Currently pursuing a Bachelor's or Master's degree in Business Administration, Data Science, Information Systems, or related field and graduating December 2026 or Spring 2027
- Data-first mindset with strong analytical and problem-solving skills
- Genuine interest in Operations and improving employee experiences
- Interest in machine learning tools and demonstrated AI proficiency (coursework, projects, or self-study)
- Ability to translate business requirements into technical solutions
- Strong communication skills with ability to explain technical concepts to non-technical stakeholders
- Self-starter who can work independently and collaboratively in a fast-paced environment
Okta’s Intern Program
As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the support of your mentor and manager to help you develop new skills.
Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun too. We offer 12 week internships in the U.S. in the Summer and 16 week co-ops in Canada. You may choose from the following options: May 26 – August 14 or June 15 – September 4.
P24321_3341960
#LI-Hybrid
Below is the annual base salary range for candidates located in San Francisco Bay Area. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Okta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Okta and has not been reviewed or approved by Okta.
-
Healthcare Strength — Health coverage spans medical, dental, vision, mental-health support, and income protection, complemented by preventive care options and wellness resources. These elements indicate robust coverage for both routine needs and more complex situations.
-
Parental & Family Support — Policies include paid parental leave, adoption and surrogacy assistance, and fertility and family‑building benefits. Caregiving resources and flexible arrangements help employees navigate family responsibilities.
-
Leave & Time Off Breadth — Flexible or unlimited PTO, separate sick time, paid holidays, and a company Wellbeing Week provide multiple avenues for time away. This breadth supports rest, recovery, and work‑life balance.
Okta Insights
Similar Jobs
What We Do
Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
