Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
To provide focused leadership in Digital Service Infrastructure, enhance Remote Delivery processes, and ensure lead conversion across revenue streams. This role acts as a key enabler of agile customer response and supports both internal and external adoption of Remote and Monitoring Services.
- Guide Digital Service Engineers with a strong customer-oriented mindset.
- Promote agile responses through the Digital Solution Centre’s preferred entry channels.
- Support change management to drive Remote Delivery adoption across the service portfolio.
- Collaborate with marketing to promote Remote Delivery internally and externally.
- Ensure excellent customer experience for Monitoring Services.
- Track and monitor leads generated by the Digital Service Infrastructure.
- Foster a strong QHSE culture within the team.
- Address performance issues promptly and effectively.
- Monitor KPIs and take corrective actions as needed.
- Coordinate resource planning with Field Service teams.
- Ensure effective management of remote team members.
- Equip the team with fit-for-purpose tools.
Leadership, customer-centric mindset, strong communication, innovative thinking, collaboration, adaptability, problem-solving, and basic product knowledge.
Mandatory: B2
Desirable: C1
5 years in the process industry, with experience in coordination, maintenance, technical support, leadership, planning, or project management. Candidates may also come from Field Service, product/application expertise, or technical advisory roles.
Engineering degree in Electromechanical, Mechatronics, or Electronics.
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What We Do
Pioneering positive impact!
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world.
Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry.
Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide.
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