Who We Are:
Founded in 1902, Fidelity Bank has grown to meet the expanding financial needs of the communities it serves. Recognized both regionally and nationally for its exceptional client experiences, Fidelity Bank is an industry leader, embracing technology and continuously adding new products to best serve its clients.
Why Work at Fidelity?
For over 10 years, Fidelity Bank has been ranked as one of the area’s best banks by local and national publications. In addition, we have also been recognized as one of the best places to work! Part of our vision is to be the best bank for the community. In 2025, our bankers served over 4,100 hours of volunteer time and donated over $1.6 million to non-profit organizations within our markets. We are looking to hire top talent that will join our efforts to serve our community partners.
Job DescriptionFidelity Bank is seeking a detail-oriented and customer-focused individual to join our Digital Banking Operations team. This role is responsible for supporting digital banking services, including card issuance, processing and maintaining ATM and online banking services, troubleshooting issues, and ensuring accurate recordkeeping. The position involves coordinating with internal departments, assisting business clients with treasury services, and adhering to all regulatory and compliance requirements. Candidates should demonstrate strong organizational skills, a commitment to delivering exceptional customer experiences, and the ability to learn and apply banking policies and procedures.
Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.
Skills Required
- Detail-oriented with strong organizational skills
- Customer-focused with excellent customer service skills
- Ability to learn and apply banking policies and procedures
- Experience or ability to support digital banking services (card issuance, ATM, online banking)
- Troubleshooting and problem-resolution skills for digital channels
- Accurate recordkeeping and attention to regulatory/compliance requirements
- Ability to coordinate with internal departments and assist business clients with treasury services
What We Do
Founded in 1902, Fidelity Bank is a community bank serving Northeast Pennsylvania and the Lehigh Valley. The bank offers a comprehensive range of personal and business banking, home loans, and investment services. Recognized for its exceptional client experience and commitment to the community, it actively supports local nonprofit organizations through significant volunteer efforts and financial contributions across its markets.
