Digital Services Architect - IT Commercial & Digital

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Digital Services Architect- IT Commercial & Digital

Location: Krakow

Job Description

The Digital Services Architect is a technical leadership role within the IT Commercial & Digital organization, responsible for designing, implementing, and evolving the platforms and infrastructure that power Galderma’s global websites and mobile applications. This role supports business units across Healthcare, Aesthetics, and Consumer segments, ensuring digital services are secure, compliant, scalable, and high-performing.

Reporting to the Digital Services Service Owner, the Architect will manage hosting environments, web security, DNS configurations, domain lifecycle, and integration with MarTech systems. The role ensures the reliability and technical governance of all digital channels, working closely with internal IT teams, Compliance, Legal, and external vendors to deliver robust digital experiences in regulated environments.

Key Responsibilities

• Design and evolve technical architecture for web and mobile platforms supporting B2C and B2B use cases.
• Collaborate with the Service Owner to align technical roadmaps with business goals, scalability, and performance requirements.
• Identify and evaluate new platforms, and technologies to enhance the digital ecosystem.
• Administer and continuously improve hosting environments (e.g. Pantheon.io, Platform.sh), ensuring high availability, performance, and security.
• Serve as technical escalation point for issues related to web hosting, platform access, backups, and environment configuration.
• Oversee provisioning and lifecycle of hosting instances, global and local
• Configure and manage Web Application Firewalls (WAF), including Imperva Cloud WAF, to protect digital assets from external threats.
• Ensure compliance with security standards, privacy regulations (e.g. GDPR, HIPAA), and industry guidelines (e.g. EAA, GxP).
• Implement and maintain cookie consent solutions, domain protection tools (e.g. ComLaudeWatch), and access control policies.
• Manage the full lifecycle of domains, from registration and configuration to monitoring and renewal.
• Administer DNS configurations using ComLaude and Imperva, ensuring service continuity and resilience.
• Support trademark protection and rogue domain detection processes in collaboration with Legal and IT Security.
• Maintain and regularly update the Digital Asset Inventory (DAI) of all web and mobile assets, social channels, and redirects.
• Ensure accurate metadata, ownership, and compliance records across platforms.
• Support lifecycle planning and governance of digital assets.
• Own the technical administration of tools such as CMS, DNS portals, WAF dashboards, and support portals (e.g. Magento, ComLaude, Imperva).
• Coordinate updates, patches, and integrations across platforms.
• Serve as the technical SME for vendor and agency onboarding, platform access, and incident resolution.

• Develop and maintain Standard Operating Procedures (SOPs), architecture diagrams, platform documentation, and knowledge base content.
• Define publishing workflows, access governance, and localization frameworks in coordination with stakeholders.
• Contribute to the development of digital standards and best practices across the enterprise.

Key Technologies & Tools

• Hosting Platforms: Pantheon.io, Platform.sh, WP Engine
• Security & DNS: Imperva WAF, ComLaude DNS, Cloudflare
• CMS: WordPress, Drupal, Magento, Shopify, Contentful, Strapi
• Inventory & Governance: SharePoint DAI, Cookie Consent tools (e.g. OneTrust)
• Infrastructure: NGINX, cPanel, Google Cloud Console
• Collaboration & Support: Imperva Support Portal, Magento Admin, Jira, Confluence

Skills & Qualifications

• 7+ years of experience in web operations, hosting administration, or digital platform architecture.
• Strong technical expertise in CMS, web hosting infrastructure, and internet security practices.
• Solid understanding of privacy regulations (GDPR, HIPAA), accessibility standards (EAA), and pharma/healthcare digital compliance.
• Experience managing domain/DNS, digital assets, and platform-level documentation at scale.
• Comfortable working in a fast-paced, matrixed, and international organization.
• Strategic mindset with a focus on value delivery and continuous improvement.
• Fluent in English (mandatory); additional languages are a plus

What we offer in return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package
• You will be able to work in a hybrid work culture
• You will participate in feedback Loops, during which a personalized career path will be established
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability

Next steps

• Send your CV in English
• If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.