The Role
Supports Sydney Water’s Digital Service Desk by handling digital IT service activities, maintaining security, processes, and service levels, monitoring reports, meeting response SLAs, and delivering customer-focused support. The role also involves training colleagues, knowledge sharing, identifying risks and issues, implementing assigned tasks, and improving digital support processes and procedures.
Summary Generated by Built In
Technical
• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services
(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
• Contribute to the Digital culture of delivering a quality customer service experience
• Support other streams within the Digital Service Desk where required, to ensure call response SLAs
• Support team colleagues with training and knowledge sharing, nurturing a collaborative environment
• Collate and deliver information to monitor and maintain Digital reports and processes.
• Ensure adherence to Sydney Water IT policy, process, and frameworks.
• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring
customer focused delivery.
• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer
service requirements
• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service
its customers.
• Identify and implement ways to improve efficiency of Digital support processes and procedures.
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The Company
What We Do
XPT Software Australia Pty Ltd is a technology consulting and software services company serving clients across banking, financial services and insurance, telecommunications, mining, retail, energy, and manufacturing. It provides software development, IT management consulting, business analysis, project and program management, infrastructure support, and offshore development through onsite-offshore delivery. The company also works with cloud computing, big data, mobile applications, UI/UX, algorithms, and IoT.
