Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.
Why you want this job
At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!
- Start Date: November 18, 2024
- Train and work remotely from approved states (North Carolina, Texas and Utah)
- Training: Four weeks (10AM – 5 PM MST, M-F)
- Full-time (40 hours per week)
- Shifts available between 5 AM – 11 PM MST
- Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
- Required weekend shift
Why you'll love us
- Monthly performance bonuses for those who qualify
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-annual performance reviews
- A safe, respectful, and inclusive work environment
What you’ll do
- Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
- Consult customers on enhancing the value of their contact lens purchase
- Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
- Provide top notch customer service in a fast-paced, dynamic environment
- Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
- Maintain high performance metrics including revenue per call, quality, availability, and dependability
- Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
What you'll need
- High school diploma or equivalent experience
- 2-3 years minimum customer service experience
- Great typing skills (at least 40 words per minute) and technical proficiency
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, driven and solution-oriented mentality
- Ability to show up to work on time and work your scheduled shift
Perks
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
Approved remote working locations (permanent residence): North Carolina, Texas and Utah
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Remote
It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.
United States Remote Salary Range
$15—$21 USD
What We Do
As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of more than 15 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.
