Digital Relationship Manager - Singapore

 Digital Relationship Manager – Singapore

Convera is the largest non-bank B2B cross-border payments company in the world .   At Convera, we are continuously innovating our service and enhancing cross border payments efficiency.  From online payment platforms to sophisticated risk management tools that help manage the potential impact of foreign exchange on cash flow, and access to expert currency market insight, Convera helps more than 26,000 clients navigate the complexities of international finance with confidence and ease. 

  The overriding main functions of this role are to:

• Maximise portfolio potential by retaining clients as well as identifying upsell opportunities
• Onboard and nurture our clients via our online platforms (Legacy platforms and New GTM platform/s)
• Promote a self service model to our clients, utilizing our platform capabilities to enhance efficiency and client engagement

In your role as Digital Relationship Manager, you will:

• Take ownership of approximately 500-600 SME clients, providing an excellent customer experience & using “sales through service” techniques to ensure retention and increased spend
• This is very much a team role, with team targets across all team accounts
• Implement regional business plans as devised by Inside Sales team leader
• Engage with members of VOC (Voice of Customer), Product and Digital teams, providing client feedback in appropriate formats
• Develop requirements for improvements in platform as necessary, engaging with Customer Success and Global Product teams
• Leverage centrally generated Data and Analytics reports to target and contact clients with potential for cross/upsell and collaborate with subject matter experts such as the Corporate Hedging Managers or Pre Sales specialists
• Respond to incoming requests via Middle Office support (by phone, online, etc) and answer/route appropriately
• Ensure reaccreditation of accounts every year or as prescribed by the Risks Rating assigned.
• Work with GTM Marketing on reactivation and nurturing campaigns
• Leverage existing Digital 1st client referrals to mine for new business
• Identify Upside/ Upsell Opportunities to grow the clients potential
• Engage and adopt the DRM Framework for the appropriate client engagement and tasks e.g Account Review Calls

You will ideally have:

• 2+ years of progressive B2B account management/sales experience within the Financial Services or other relevant sector
• Good English & Mandarin language skills are required - must have.
• Successful selling/service experience with services or intangible products (e.g. platform)
• Understanding of payments industry and FX services advantageous but not essential
• we want you to display a desire to provide your clients with a premium level of customer service.
• You’ll need to be commercially astute and understand how to lead and drive revenue with existing clients.
• Excellent interpersonal and communication skills, with the ability to build trust, rapport, and credibility with clients on the phone and via email.
• You will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments
• A desire to join and grow your career with Convera, as we continue our exciting journey as a true Fintech under new ownership. Google us – you’ll see why it’s a great time to join Convera!
• Existing working rights in Singapore (Citizenship or PR) are required to be considered for this role

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world.  We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the talented, creative problem solvers and ensure we foster a culture of inclusion and belonging.

What we offer

We offer an abundance of competitive perks and benefits including:

• Competitive salary
• Opportunity to earn commissions
• Great career growth and development opportunities in a global organization
• Hybrid office / home working
• Corporate benefits

There are plenty of amazing opportunities at Convera for growth-minded, results-oriented people who are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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