Digital Projects Coordinator - Sweaty Betty - 12M FTC

We burst onto the scene as the OGs of female-first activewear back in 1998. And since then, we’ve been on a global mission to empower women through fitness and beyond. By uniting a global community of women – our sisterhood – together we encourage one another to embrace our bodies and everything we can do with them.
Our sisterhood treats every day like it’s made for moving, and we’re always pushing to do better too. Like using responsibly sourced materials, launching our first-ever FemTech collection – designed to keep you moving through menstruation, maternity and menopause – and supporting girls from all backgrounds to get into sport through our Sweaty Betty Foundation.
This is an exciting opportunity to join us as a Digital Projects Coordinator on a 12M FTC as we continue our mission to empower women through fitness and beyond. You in?
Our Values:
WE REALLY CARE ∙ FIRST, BEST, BRAVEST ∙ OUR STRENGTH IS IN EACH OTHER ∙ STAND UP, SPEAK UP, SHOUT OUT
As Sweaty Betty continues to expand globally, we are looking for a highly organised and customer-focused Digital Projects Coordinator to join our growing Digital team. In this role, you will play a key part in enhancing our international ecommerce experience, helping to deliver seamless and engaging customer journeys across every digital touchpoint. Working closely with cross-functional teams, you’ll use customer insights to identify opportunities, drive continuous improvement, and ensure we consistently deliver best-in-class online experiences. Thriving in a fast-paced environment, you are proactive, collaborative, and passionate about creating exceptional customer experiences.

What you'll be doing:

• Collaborating with the Digital team on wider projects, ranging from new system implementation and integrations to taking on new business projects

• Champions project-based tasks for the SB Digital team in relation to Integration and Modernisation and advocates for PIM/DAM/Let’s Flo best practices and serves as an SME

• Partner with the Digital Operations Coordinator on ad-hoc product data enrichment and launching campaign onsite, including brand and trading initiatives

• Responsible for Voice of the Consumer data in the team, reviewing all customer touchpoint tools including Reviews and Ratings, NPS and UGC to work cross functionally to cascade and resolve issues

• Acting as the owner of BazaarVoice onsite, reporting on business performance monthly and identifying optimisations to improve our engagement rate scores and product data while sharing customer sentiment with product teams

• Acting as the SME of NPS onsite, weekly tracking its performance from Get Feedback and reporting to the business on customer feedback, trends and issues while raising tasks and tickets with the relevant teams to drive continuous improvement in NPS scores and digital experience

• Acting as the owner of UGC while implementing the social commerce and recommendations strategy to drive conversion rate and our product data onsiteDeveloping strong collaborative relationships across all departments in the Support Office, especially Digital, Ecommerce, Analytics and Digital Product

Must Haves:

• An analytical and questioning mentality, with an exceptional eye for detail

• Experience with systems such as Salesforce Commerce Cloud, Akeneo and DAM beneficial, with advanced Excel skills preferable

• Experience in using customer insight tools such as BazaarVoice, StoryStream, Chattermill and GetFeedback preferable

• A genuine interest in product data and customer insights, with a drive to improve processes

• Highly organised and self-motivated with ability to prioritise heavy workloads effectively in a fast-paced retail environment

• Proactive and positive approach to problem solving. Ideas-driven and results focussed with the initiative to see these ideas through to fruition

• A dynamic team player with great interpersonal skills

Wolverine World Wide, Inc. (NYSE: WWW) is a global footwear and apparel company driven by a vision to Make. Every Day. Better. Founded in 1883, the Company builds and grows iconic brands including Merrell®, Saucony®, Wolverine®, Sweaty Betty®, Chaco®, Hush Puppies®, Stride Rite®, HYTEST®, and Bates®, along with footwear licenses for Cat® and Harley-Davidson®. Headquartered in Rockford, Michigan, the Company’s products are sold in approximately 170 countries and territories worldwide. For more information, visit www.wolverineworldwide.com.

In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.

Wolverine Worldwide is a Certified™ Great Place To Work®.

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners."

We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.