Digital Project Manager

WHO WE ARE

DLG (Digital Luxury Group) is an international agency with offices in Geneva, Shanghai, and New York that offers social media, e-commerce, CRM, consulting, and creative services to luxury brands. It has developed a unique expertise in defining and implementing impactful digital strategies targeting sophisticated consumers through technological know-how, creativity, and luxury savoir-faire. DLG is also the publisher of Luxury Society, a trusted intelligence resource for luxury executives.
WHAT YOU’LL DO

• Manage key international digital projects within the luxury and premium industry with a focus on website conception, development, testing and maintenance. 
• Lead client relationships for assigned website projects, acting as the primary point of contact.
• Accountable for client satisfaction and deliverables quality across your website projects.
• Oversee strategic conversations, presentations, planning, and execution of website projects from briefing to final delivery and reporting, incorporating strong insights and proven experience, ensuring alignment with our client's business objectives.
• Serve as the central contact between client, design, and development teams, coordinating communication and organizing the timeline and workflow to ensure proper exchange and collaboration with internal and external experts (Creative, Social Media, Performance, Analytics etc.)
• Oversee the planning development and coordinate team members and external partners to make sure deadlines are met.
• Collaborate with the Resource Manager to ensure all project requests are sufficiently staffed and team members are adequately trained
• Draft and maintain the project scope document as agreed upon by all stakeholders, and ensure that the website's functionalities and specifications are met accordingly.
• Develop comprehensive digital strategies for website projects by collaborating 
  • Contribute to CX/UX strategy by having a point of view on the ideal consumer experience and engaging in discussions to identify opportunities. 
  • Contribute to content planning to develop and deliver a comprehensive user experience that addresses customer priorities and hurdles while understanding content delivery and campaign priorities.
  • Coordinate with the data analytics team to identify tracking needs, assist in implementing event tags, and support in creating and validating data dashboards.
• Responsible for mentoring and coaching colleagues to achieve best-in-class results by following established processes
• Be a reference point across the business for your knowledge of website processes
• Manage project financials including estimates, invoices, and payments (with support from the accounting team)
• Monitor and improve project profitability while maintaining high-quality deliverables
• Maintain and update a toolkit of project documentation, processes, templates, and forms specific to website development and management

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE 

Professional Knowledge & Skills Required

• +6 years of experience in digital project management, with a strong focus on website development
• Minimum 3 years of agency experience or in a similar role
• Proven track record of managing complex website projects, experience with both brand and ecommerce luxury / premium websites a plus
• Excellent understanding of web technologies and platforms, including but not limited to WordPress, Shopify, and Adobe Experience Manager (AEM), etc.
• Understanding of basic web languages like HTML, CSS
• Strong client relationship management and communication skills
• Proficiency in project management methodologies, including agile and traditional approaches and tools (JIRA, MS Project, Trello or similar).
• Experience client-side a plus 

Personal attributes

• Excellent written and oral communication skills in both French and English 
• Ability to build strong and trusted relationships both with internal and external teams
• Passionate about new technology, digital trends, data, creativity, and creative technology
• Strong organizational, analytical, and project management skills
• Attentive to details

HOW DO WE KEEP YOU SMILING?

DLG welcomes you to discover the allure of joining one of Europe's top work environments, distinguished as a Great Place to Work in 2022. Our ethos is founded on efficiency, trust, innovation, transparency, and a deep-seated culture of care.

• We offer you the opportunity to create some of your life's best work for some of the world’s most admired brands.
• Experience the flexibility our work-from-home policy offers. You can work remotely up to two days a week. Our Creative Space, strategically located opposite the Eaux-Vives train station, is designed to spark creativity and foster collaboration among our team members.
• At DLG, we are committed to recognizing and nurturing talent, ensuring that your journey with us is filled with opportunities for growth and career progression. Embrace a healthier lifestyle with our Wellbeing & Sport Incentives, designed to support your wellness and sporting endeavors.
• Equality and inclusivity are the cornerstones of our recruitment philosophy. We champion diversity and inclusivity, not just in words but through meaningful actions​​.In line with our ethical standards and values, we consciously choose not to engage with tobacco companies, military organizations, or governments
• Work remotely from wherever in the world you please for up to 2 months/year (8 weeks).