Digital Program Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Evisort is a Workday solution that primarily serves legal and procurement stakeholders and allows customers to create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions.
Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!

About the Role

The Digital Program Manager role is essential to driving the customer success team's effectiveness. You will focus on optimizing our technology stack, identifying processes in need of improvement, and providing the data and insights necessary for our customer-facing teams to support a low-touch, Digital Customer Experience that delivers exceptional value.

This role requires a strong technical aptitude, exceptional analytical skills, and a passion for leveraging systems like Salesforce and Gainsight to trigger communications and actions based on journey stages, monitor and action on customer health and provide executive dashboards and reports. You will play a key role in optimizing our tools and processes to support customer adoption, retention and engagement for our GenAI and Agentic AI solutions and allowing our CSMs to prioritize where they spend time with our customers.

Key Responsibilities include:
Operational Support: 

• Design, implement, and maintain configurations and workflows within Salesforce and Gainsight to support low touch/digital customer success processes and data management

• Manage contact information to ensure the right messaging to the right role at the right time. 

• Identify opportunities to automate and optimize customer success processes through usage data, automation technology and process improvements

• Collaborate with cross-functional teams (IT, PS,CS Operations) to ensure seamless integration and data flow across systems

• Develop and maintain documentation, processes, and best practices

• Analyze data to identify trends, inefficiencies, and opportunities for improvement within our digital experience

• Stay up-to-date on the latest features and best practices for Salesforce, Gainsight, and other relevant technologies

• Work strategically to identify and implement solutions that improve the scalability and efficiency of our low touch/Digital Customer Success organization

Onboarding Coordination: 

• Identify opportunities to leverage digital tools to enhance the efficiency and scalability of the onboarding process

• Contribute to the continuous improvement of the onboarding journey based on data analysis and feedback from internal teams

• Ensure seamless transitions between the sales process and the customer success onboarding phase within our systems

• Support the development and maintenance of onboarding playbooks and digital touchpoints

About You

Basic Qualifications:

• 5+ years of experience in customer facing roles, data analysis or project management

• Proficiency in CRM and Customer Success Platforms (Salesforce, Gainsight)

• Bachelor’s Degree or equivalent experience (Project Management, Consulting, IT or related fields)

• Experience in client communications and cross-functional collaboration

Other Qualifications:

• Data Management & Analysis: Strong ability to analyze and interpret customer data to identify trends, potential customer challenges and risk 

• CRM & Project Management Systems Experience: Proficiency in navigating and utilizing CRM systems (e.g., Salesforce, Gainsight) and project management tools, with a focus on data integrity and workflow automation

• Process Optimization: Experience documenting and improving operational processes through the use of technical tools and automation

• Communication: Clear and concise written communication skills for documenting technical processes and customer interactions

• Understanding of AI, UX/UI concepts, particularly as they relate to data analysis and automation within customer success platforms

• Familiarity with CLM (Contract Lifecycle Management) systems and workflows, including document management, approvals, and reporting a plus

• Ability to travel (up to 10%)

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $94,600 USD - $141,800 USD

Additional US Location(s) Base Pay Range: $89,900 USD - $159,600 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!