Digital ProductOps Manager - (Product Portfolio)

JOB SUMMARY

This job plays a key role in the product operations enablement function for the Product Management team. The incumbent contributes to product portfolio operations activities across the full Product Management Lifecycle (PdMLC) — spanning digital, voice/telephonic, in-person, and self-service products — by building, maintaining, and supporting adoption of the operating model infrastructure that product, design, and research teams rely on to do their best work. Working with moderate independence, this individual applies a solid working knowledge of product operations enablement practices to develop enablement resources, support tooling administration, coordinate governance activities, and monitor operating model adoption across the organization.

ESSENTIAL RESPONSIBILITIES

• Contributes to managing the enterprise digital asset and capabilities inventory. Maintains and updates inventory as new assets and capabilities are deployed or decommissioned. Facilitates maximizing efficiencies and utilization of existing digital capabilities. 
• Participates in facilitating governance processes for the Digital Operating Model, including: managing intake, assessing requests, facilitating Steering Committees, tracking and reporting progress and outcomes, etc. 
• With guidance, identifies, scopes, and resolves issues threatening to delay project, initiative, program, or product deliverables. Establishes project plans with timelines, assigns tasks, sequences dependencies, and ensures completion of deliverables. 
• Contributes to and promotes the Digital Product Management Playbook with best-practices, processes, methodologies, standards, tools, and responsibilities as a resource for all Digital Product Managers. Ensures all digital roadmaps within each digital spoke is maintained according to the Playbook, and reflected within the enterprise digital roadmap. 
• Contributes to managing the enterprise end-to-end digital roadmap within the Digital Product Hub, and provides transparency for stakeholders across the organization. Maintains and updates as new digital product management efforts are initiated and completed.  
• Contributes to build/buy/partner evaluations for new digital capabilities, and vendor integration evaluations for the Product & Health Experience department. 
• Collaborates with other Digital ProductOps Managers. 
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• Master's Degree in Business, Science, Technology, Design, Healthcare or related field

EXPERIENCE

Required

• 3 years of Product Management, Project Management, or Program Management
• 1 year with Agile Process Methodology

Preferred

• 2 years in the Healthcare Industry

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Excellent written, interpersonal communication and presentation skills
• Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignment, deadlines, and produce
• Ability to lead and influence others within a matrixed organization, and leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians
•  Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
• Proactively drives change and continuous improvement
• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement/optimization
• Leads with a customer, and clinician, centric lens and advocates for a combined customer and clinical view in all interactions
• Conflict Management
• Project Management

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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