Digital Product Performance Manager

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

We’re searching for a Digital Product Performance Manager who thrives in fast, data‑heavy, high‑impact environments. You’ll drive evidence-led excellence across our app and web platforms and be the analytical engine of our lean digital product team — owning the insight, measurement, and delivery rigour that turn great ideas into high‑performing product experiences.

While the Product Owner shapes the vision and roadmap, you’ll own the evidence i.e. analytics, customer insight, requirements quality, optimisation, and performance measurement. If you love moving seamlessly between GA4 analysis, requirements workshops, UAT leadership, and day‑to‑day delivery with an external Scrum team, then this role is built for you.

What you’ll be doing

You’ll own digital performance measurement across our app and web platforms; building sharp KPIs, dashboards, and insights that keep the team focused on impact. You’ll dig into GA4, SiteImprove, and experimentation tools to uncover trends, optimise journeys, and track post‑release performance, while managing data governance and consent tooling with precision.

You’ll shape customer evidence through journey mapping, usability reviews, and targeted research, translating insight into high‑quality user stories, BDD acceptance criteria, and clear delivery traceability. Day to day, you’ll steer our external Scrum team via Azure DevOps, lead UAT through to release sign‑off, collaborate across Marketing, CRM, IT, and centre teams, and communicate performance and delivery updates clearly to non‑technical stakeholders.

For a detailed description of the responsibilities, see the Job Description

Please also note that there is flexibility for this person to be based out of our London, Milan or Roermond offices.

• Experience in digital product, product analysis, or business analysis.
• Sharp analytical judgement and the ability to turn complex data into actionable product decisions.
• Confident communication — translating analytics and technical detail for senior stakeholders.
• Proven collaboration with Product Owners, Scrum teams, and external delivery partners.
• Strong agile delivery capability: backlog refinement, sprint support, and traceability.
• Hands‑on UAT leadership and multi‑stream delivery organisation.
• Comfort operating in data‑heavy, fast‑moving digital environments.
• Expertise in GA4, SiteImprove, retail KPIs, experimentation, and funnel optimisation.
• Working knowledge of privacy, consent management, and enterprise CMS platforms.

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

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At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.

We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: [email protected]