We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
Hargreaves Lansdown (HL) is looking for an experienced Digital Product Manager to join the team. In this role, you’ll lead the strategy, roadmap and development of innovative digital products for HL. You’ll shape the product vision, gather requirements and work closely with cross-functional teams to deliver outstanding digital experiences for our clients.What you’ll be doing
- Set and communicate a clear product vision and strategy for your product areas, aligned to business objectives and client needs.
- Lead journey digitisation and automation initiatives, replacing manual and paper-based processes and reducing client contact.
- Drive measurable improvements in conversion, completion times and Net Ease, using funnel analytics and client insight to prioritise the backlog.
- Use market research, competitor analysis and client feedback to identify new product opportunities and improve existing client journeys.
- Create and maintain a detailed product roadmap, prioritising features and initiatives based on strategic impact, client value and technical feasibility.
- Turn business requirements into clear product specifications, user stories and acceptance criteria.
- Work closely with engineering, design, marketing and operations teams throughout the product lifecycle, from ideation through to launch and optimisation.
- Partner with operations and helpdesk teams to identify and remove avoidable contact, manual work and failure demand from transfer journeys.
- Champion your products by communicating updates, benefits and value to internal stakeholders and external clients.
- Monitor product performance using relevant metrics and data, identifying opportunities for improvement and future development.
- Manage stakeholder expectations and build strong relationships with key business partners.
- Ensure products comply with relevant regulatory requirements within the financial services industry.
About you
- You’ll bring proven experience as a Digital Product Manager, ideally within financial services or FinTech.
- A strong understanding of agile development methodologies, including Scrum and Kanban.
- A track record of successfully launching and managing digital products from conception through to retirement.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed product decisions.
- Strong communication, presentation and interpersonal skills, with the ability to influence and collaborate across diverse teams and stakeholders.
- Proficiency in typical product stack such as Jira, Confluence and Amplitude.
- A solid understanding of user experience (UX) principles and design thinking.
- Experience with asset management products and services would be highly desirable.
- A self-starter who can shape their own roadmap and priorities without waiting for instruction.
Salary
The salary for this role is around £60k – 65k depending on experience.
Interview process
The interview process for this role consists of two stages, including competency and technical questions, along with a presentation.
Working Schedule
The Digital Product Manager role is a permanent, full-time position, working 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS1 5HL, and hybrid working is available, where you can work from home and in the office.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
Skills Required
- Proven experience as a Digital Product Manager
- Experience within financial services or FinTech
- Strong understanding of agile development methodologies (Scrum and Kanban)
- Track record launching and managing digital products from conception to retirement
- Excellent analytical and problem-solving skills with ability to interpret data
- Strong communication, presentation and stakeholder management skills
- Proficiency with Jira, Confluence and Amplitude
- Solid understanding of user experience (UX) principles and design thinking
- Experience with asset management products and services
- Self-starter able to shape roadmap and priorities independently
What We Do
We’re the UK’s number 1 investment platform for private investors, based in Bristol, where we now employ over 1,700 people. For more than 40 years we’ve helped investors save time, tax and money on their investments. Today we're trusted by over 1.7 million clients. Our service allows clients to bring all their ISAs, pensions, SIPPS, and savings into one easy to manage place, allowing them to be in control.
