Digital Product Manager

This role offers the chance to lead the global digital product strategy for institutional asset management, driving innovation and shaping user-centric digital experiences for large-scale investors. By balancing business and customer needs, you’ll directly influence the usability and adoption of key platforms, making a significant impact on how clients engage with digital products.

Your work will contribute to the organization’s mission by championing process improvements and delivering solutions that exceed customer expectations. In return, you’ll gain the opportunity to collaborate with cross-functional teams, develop strategic insights, and play a pivotal role in redefining digital experiences within a supportive, growth-oriented environment.

Position Responsibilities:

• Product Discovery and Strategy: Lead product strategy by leveraging user feedback and competitive analysis, creating and refining product roadmaps that align with strategic goals, and collaborating with cross-functional teams to ensure stakeholder alignment. 

• Product Delivery and Implementation: Drive agile product delivery by participating in sprint planning, backlog refinement, and daily standups, crafting detailed user stories, prioritizing the backlog, and overseeing user acceptance testing to ensure high-quality standards.

• Data Driven Insights and Strategic Decisions: Analyze product data to monitor performance, identify trends, and make informed decisions using structured prioritization methods (RICE), ensuring alignment with strategic objectives.

• Platform Modernization and User Experience: Modernize the platform through secure, headless architecture, implement global design systems for consistent user experiences, and develop personalization strategies to enhance engagement and deliver measurable business value.

• Change Management and Go-to-Market Activities: Facilitate adoption plans and smooth rollouts of new features, collaborate with marketing, sales, and support teams for training and communication, and monitor adoption metrics to refine product strategies.

Required Qualifications:

• Years of Experience: 3–5 years in product management, with a consistent track record of delivering successful digital products.

• Quantified Experience with Tools/Software: Experience supporting iterative product delivery using methodologies such as Lean, Scrum, and Kanban; skilled in tools like Jira.

• Education: Bachelor’s degree required.

• Licenses/Certifications: Certifications in Product Management or related disciplines (e.g., CSPO, SAFe) are a plus.

Preferred Qualifications:

• Domain Expertise: Experience in Institutional or Asset Management.

• Digital Enablement: Proficient in applying design systems for scalable, consistent user experiences; familiar with personalization tools (e.g., Adobe Target, Optimizely).

• Digital Platform Expertise: Experience with enterprise-grade platforms (e.g., Adobe Experience Manager, Salesforce); understanding of headless architecture and API-first ecosystems.

• Consent Management and Compliance: Experience managing consent solutions to ensure compliance with global data privacy regulations (GDPR, CCPA); collaboration with legal and compliance teams.

• Collaboration & Influence: Proven ability to collaborate cross-functionally with design, engineering, and marketing teams; skilled at articulating product vision and influencing stakeholders.

When you join our team:

• As part of our global team, we’ll support you in shaping the future you want to see.

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.   

#LI-Hybrid 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.