Digital Product Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Digital Solutions Product Manager will play a pivotal role in the LAC digital product team. This role involves managing token-related product solutions across various stakeholders including Visa's issuers, acquirers, group service providers, merchants, e-commerce enablers, wallet providers, browsers, and third-party payment processors. The individual will work closely with cross-functional teams both internally and externally to prioritize, define, and drive the product development lifecycle, with a particular focus on the Click to Pay product.

The ideal candidate for this role should possess a unique combination of leadership skills and technical hands-on experience. A deep understanding of the business, technical, and operational aspects of product management and development is essential. Industry-leading experience in card processing, payment network processing, e-commerce, mobile technology, digital payments, issuance, offers, loyalty programs, rewards, digital enablement, customer experience and adoption, research and analytics, financial analysis, and technical execution is highly desirable.

Responsibilities:

• Collaborate on the implementation and execution of the eCommerce Token Strategy, working closely with colleagues both in the LAC region and globally.
• Responsible the day-to-day execution of the Click to Pay Go To Market Strategy and market readiness across LAC
• Serve as a subject matter expert on Visa's eCommerce products and strategies, providing technical support to clients and internal stakeholders.
• Define key performance metrics for our eCommerce operations and develop dashboards and reporting capabilities for systematic tracking of payment performance.
• Lead the deployment of Click to Pay and other digital propositions across all stakeholder groups including issuers, acquirers, payment gateways, merchants, and processors.
• Place a focus on implementing eCommerce Authentication User experiences across all use cases.
• Provide in-depth technical sessions for Digital products and solutions, ensuring all stakeholders understand the implementation process for product offerings.
• Communicate and train Issuers and Merchants on relevant Click to Pay platform and services (API, SDK, & Third-Party/Partner Implementations), from the overall architecture to the nuances of individual messaging protocols.
• Provide advice and guide clients (Issuers, merchants, and 3rd party wallet providers) and especially current TSP Partners on Push Provisioning and SRC integration and services.
• Be a technical leader and an integration advocate of Click to Pay (Secure Remote Commerce) across LAC, internally for Visa teams and externally to clients.
• Maintain a strong understanding of the global product roadmap, analyzing the regional impact and managing internal/external discussions on integration alternatives given the regional ecosystem.
• Manage and update VICA API (Push Provisioning) impact to TSP/Clients, considering Click to Pay functional requirements, SRC (mass provisioning) and Token requestor impact for merchant.
• Execute the technical integration with Clients/ TSP for all push provisioning /VICA API Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Bachelor's degree with 5+ years of experience, or an Advanced degree with 1+ year of experience. Engineering/ technical background preferred.
• 5+ years in the banking or payment industry, with a focus on technical product management
• Proven ability to communicate technical concepts to diverse audiences.
• Knowledge of technical product management and digital products.
• Knowledge of technical architecture and Javascript APIs.
• Fluent in English and Spanish, Portuguese is a plus.
• 3-5 years of experience in payments or technology industry, eCommerce preferred.
• Experience with digital banking, eCommerce, and payment models.
• Familiar with digital solutions, mobile payments, and authentication methods.
• Proven ability to lead cross-functional teams and drive projects to completion.
• Other relevant work experiences: product deployment, product integration, technical product management, reporting, and system integration

Additional Qualifications:

• Exceptional communicator – effective in interacting and building relationships across all levels of Visa and client organizations.
• Able to adapt communication strategies to the needs of their audience (e.g., simplifying complex technical messages).
• Excellent problem-solving skills.
• Ability to work independently or in a team.
• Creativity in solving technical and business problems. E-commerce payment background in LAC is a plus.
• Efficient in implementing processes and managing concurrent projects with different schedules and timelines.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.