Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
As a Digital Product Manager, you will support the strategy, development, and execution of Miller Knoll Group’s retail supply chain product portfolio, with a primary focus on Warehouse Management Systems (WMS) and supporting capabilities. You will define and lead the delivery of WMS related initiatives, including key integrations across fulfillment, transportation, inventory, and enterprise systems that enhance customer experiences, streamline service operations, and drive business value. Acting as the voice of the customer, you will manage and prioritize product backlogs, ensure seamless delivery of features, and maximize impact for both the business and customers.
ESSENTIAL FUNCTIONS
- Collaborate with business and technology stakeholders to create and prioritize the product roadmap.
- Collaborates with stakeholders, product, and engineering teams on both internal and external bugs and feature improvements.
- Run scrum ceremonies such as refinement sessions, stand-ups, etc.
- Collaborate with other product managers to align the roadmap and priorities for cross-functional features.
- Manage other team members.
- Partner with stakeholders to ensure successful adoption of the product.
- Defines product features and requirements, Epics, Stories, and leads the implementation of new digital products and/or digital product updates.
- Ensures that all necessary user acceptance, performance, and post-production testing is conducted and documented according to Herman Miller testing guidelines.
- Fosters a culture of customer-centered design throughout the organization.
- Analyze operational KPIs to measure product success and customer value.
- Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape.
- Manages vendor and stakeholder relationships.
- Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.
- Utilizes analytics and customer research to measure product effectiveness and to direct future product development.
- Performs additional responsibilities as requested to achieve business objectives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- Bachelor's Degree in IT or Business, Supply Chain, or a related field, or an equivalent combination of education and experience.
- 3-5 years of experience in product or delivery management, product ownership, business analysis, preferably within a digital warehouse operations environment.
- 3-5 years serving as the Product Owner/Sr. Business Analyst for WMS capabilities, including inbound, receiving, putaway, picking, packing, shipping, returns, and cycle counting.
- Experience managing requirements for WMS integrations with upstream and downstream systems (e.g., ERP, Order Management, Transportation, Inventory)
- Product Owner/business analyst experience for Transport Management Systems (TMS), logistics capabilities, and their integration is nice-to-have.
- Good understanding of agile or iterative delivery methods.
- Strong organizational and project management abilities.
- Experience in vendor management.
- Strong communication and presentation skills.
- Demonstrated experience in intake management and product roadmapping.
Skills and Abilities
A passion for and understanding of digital products and marketplaces.
Strong analytical skills with a deep understanding of web analytics.
Experience in requirements analysis and definition.
A deep understanding of the contemporary digital ecosystem.
Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.
A history of delivering consistent results with a high attention to detail.
The ability to use the office automation, communication, software, and tools in the Herman Miller office environment.
The ability to perform all essential job functions of the position with or without accommodations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to perform all essential functions of the position with or without accommodations.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
Skills Required
- Bachelor's degree in IT, Business, Supply Chain, or related field (or equivalent experience)
- 3-5 years product or delivery management, product ownership, or business analysis experience (preferably in digital warehouse operations)
- 3-5 years as Product Owner/Senior Business Analyst for WMS capabilities (inbound, receiving, putaway, picking, packing, shipping, returns, cycle counting)
- Experience managing requirements for WMS integrations with ERP, Order Management, Transportation, and Inventory systems
- Product owner/business analyst experience for TMS and logistics integrations
- Good understanding of agile or iterative delivery methods and experience running scrum ceremonies
- Strong organizational, project management, and vendor management experience
- Strong communication and presentation skills; ability to influence stakeholders
- Demonstrated experience in intake management, product roadmapping, and requirements analysis
- Strong analytical skills with deep understanding of web analytics
- Ability to use office automation, communication software, and tools in the HermanMiller environment
MillerKnoll Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MillerKnoll and has not been reviewed or approved by MillerKnoll.
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Healthcare Strength — Health options include comprehensive medical, dental, and vision coverage with low deductibles, no‑cost preventive care, prescription benefits, mental health support, an Employee Assistance Program, and disability coverage. These elements collectively signal a robust healthcare offering.
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Retirement Support — The retirement program features immediate 401(k) eligibility with a core employer contribution and matching on employee contributions. Additional wealth-building options include an employee stock purchase plan and equity grants such as RSUs.
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Parental & Family Support — Family-oriented benefits include paid parental leave, adoption assistance, Milk Stork for traveling mothers, Bright Horizons childcare/eldercare support, and dedicated mother’s/retreat rooms. These resources strengthen support for caregivers and family needs.
MillerKnoll Insights
What We Do
MillerKnoll is a global collective of design brands built on the foundation of two icons of modernism: Herman Miller and Knoll. Our portfolio also includes furniture and accessories for commercial and residential spaces from Colebrook Bosson Saunders, DatesWeiser, Design Within Reach, Edelman, Geiger, HAY, HOLLY HUNT, Knoll Textiles, Maharam, Muuto, NaughtOne, and Spinneybeck | FilzFelt. Guided by a shared purpose—design for the good of humankind—we generate insights, pioneer innovations, and champion ideas to help spaces better support how people live, work, and gather today. We reach customers across office, residential, healthcare, and education markets through a network of MillerKnoll dealers, all of whom are highly credentialed, independently owned businesses. In addition, we manage an ever-expanding global retail footprint delivering world-class brick-and-mortar and ecommerce experiences.
