The PNC Financial Services Group
Pittsburgh, PA, USA
Hybrid

Digital Product Manager Lead--Wire Transfers

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Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Lead within PNC's Digital & Payments organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Atlanta, GA, Charlotte, NC, Birmingham, AL, Columbus, OH, Houston, TX or Dallas, TX.
Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
As a Digital Product Manager Lead on the Strategy & Emerging Payments product team, you will be responsible for leading efforts to create domestic & international self-service wire capabilities for both online and mobile channels within the retail organization.
You will be:
•Collaborating with partners across business lines to develop an international remittance growth strategy
•Developing product roadmaps & driving on time delivery of capabilities
•Resolving issues impacting customer experience, fraud loss, and other
•Working closely with experience designers, product owners, developers, scrum masters, line of business and other stakeholders, software service managers, and risk governance partners.
We are looking for a candidate with experience in, but not limited to:
•Willingness to learn new areas of banking and digital experience
•Experience in payments (domestic, international, wires or other)
•Knowledge of experience design & content creation
•Monitoring and analyzing the success of digital initiatives
•Experience working with Agile crews and stakeholders to achieve defined goals
•Good understanding of design, development and testing process for websites and mobile apps
•Experience with relationship/client management

Job Description

  • Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
  • Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development.
  • Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences.
  • Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
  • Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, WireframingCompetenciesBusiness Acumen, Competitive Environment, Data Gathering and Reporting, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Marketing Strategy and Positioning, Product Development Life Cycle, Project Management, Solutions Development

Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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What are The PNC Financial Services Group Perks + Benefits

The PNC Financial Services Group Benefits Overview

The information on this page is high level and for general information purposes only. Please refer to the company’s website - www.pncbenefits.com - for eligibility and other details.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Employee resource groups
Flexible work schedule
PNC strives to provide employees with flexibility in order to balance work and personal needs.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Eligible full-time employees receive short- and long-term disability coverage at no cost, with the option to "buy up" to a greater level of LTD coverage.
Dental insurance
Full-time and part-time employees can choose from three options through Aetna (Preventive Preferred Dental Organization, Preferred Dental Organization, or Dental Maintenance Organization).
Vision insurance
Full-time and part-time employees can select vision coverage through UnitedHealthcare. Vision coverage also includes UnitedHealthcare Hearing coverage.
Health insurance
PNC offers two medical options for full-time and part-time employees: Health Choice 1 and Health Choice 2. Both include prescription drug coverage and available tax-advantaged Health Savings Account.
Life insurance
Full-Time employees automatically receive company-provided Basic Life Insurance equal to 1x eligible compensation. Part-Time employees are eligible to receive $20,000.
Pet insurance
Home, auto and pet insurance is available to eligible employees. PNC employees can enroll at any time at group rates and pay for coverage through convenient payroll deductions.
Wellness programs
The Living Well program helps support three important elements of well-being: health, money and life. PNC partners with Castlight® and GuidanceResources® to provide confidential services.
Team workouts
PNC typically offers two themed, company-wide team fitness challenges each year.
Mental health benefits
Confidential support is available to all employees through the Employee Assistance Program. PNC's medical coverage includes access to an expanded, diverse network of providers and concierge support.
Financial & Retirement
401(K)
Eligible employees may contribute 1% to 75% of eligible pay (up to IRS limits) through any combination of pre-tax and/or Roth after-tax contributions.
401(K) matching
Once match-eligible, employees receive a dollar-for-dollar match on pre-tax and/or Roth after-tax contributions (combined) up to 4% of eligible compensation on a per-pay basis.
Employee stock purchase plan
Based on eligibility requirements, employees may contribute 1% to 10% of their regular pay to purchase PNC common stock at a 5% discount from the fair market value on the purchase date.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Subsidized back-up care is available through Bright Horizons when regular care arrangements fall through. Services include center-based and in-home care for children and adults, nationwide.
Generous parental leave
Eligible employees may take up to six workweeks of time off, paid at 100% of regular salary, to care for and bond with a new child. (This is in addition to maternity leave, when applicable.)
Family medical leave
Eligible employees may take up to two workweeks of paid time off per year to care of an immediate family member with a serious health condition.
Adoption Assistance
Eligible employees may be reimbursed up to $20,000 (full-time) or $10,000 (part-time) per lifetime for eligible adoption-related expenses.
Fertility benefits
Vacation + Time Off
Generous PTO
Eligible full-time employees and certain part-time employees may be eligible to receive paid vacation time. In addition, PNC offers vacation carry-over and vacation buy opportunities.
Paid volunteer time
Eligible employees receive up to 40 hours of paid time off to volunteer with PNC Grow Up Great® and approved Racial and Social Justice volunteer activities.
Paid holidays
Paid sick days
Eligible employees are provided with paid time off each calendar year to be used for personal illness, care of immediate family members, or personal business that cannot be scheduled during non-workin
Office Perks
Commuter benefits
Full-time and part-time employees may enroll in the Commuter Benefits Program to pay for eligible parking and mass transit costs through convenient pretax payroll deduction.
Fitness stipend
Employees can access the employee discount site to save money on anything from hotel stays and event tickets to fitness centers and car rentals, locally and nationwide.
Mother's room
Professional Development
Job training & conferences
Tuition reimbursement
PNC's Education Benefit provides access to tuition-free education, ranging from professional certificates to bachelor's degrees, plus reimbursement for a broader selection of programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
PNC's Education Benefit provides access to tuition-free education, ranging from professional certificates to bachelor's degrees, plus reimbursement for a broader selection of programs.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
PNC's Education Benefit provides access to tuition-free education, ranging from professional certificates to bachelor's degrees, plus reimbursement for a broader selection of programs.

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