The Digital Product Manager II is responsible for independently leading digital product(s) from the planning phase through deliverables coordination, execution, communication, and results tracking.
Essential Functions:
- Manage growth and optimization of digital products aimed at driving awareness, engagement, adoption and product maturity based on product goals.
- Develop and maintain product roadmaps, and develop/maintain a backlog for digital initiatives aligning that reflect organizational goals, market trends and product strategy.
- Identify and pursue digital-first opportunities to enhance self-service and customer experiences.
- Facilitate Journey Mapping exercises to understand the customer experience and identify gaps and opportunities.
- Stay on top of emerging capabilities, competitive analysis, and market trends to drive product definition, innovation, and development.
- Partner with stakeholders to understand their goals, and translate that to work which aligns with business goals.
- Communicate effectively about project successes, challenges, timelines, and resource needs to ensure transparency and alignment.
- Manage competing priorities within the digital product portfolio while coordinating daily activities with external agencies and IT partners.
- Conduct Agile meetings and represent the digital team in discussions with IT vendors, ensuring alignment with product goals.
- Prioritize, assign and balance work within Agile ADO boards with Scrum, SA and Tech leads acting as Product Owner of digital asset.
- Utilize Lean Management and Design Thinking principles to navigate ambiguity and drive innovative solutions.
- Evaluate and validate the business proposition of digital initiatives, ensuring compliance with regulatory standards and enhancing customer experiences.
- Perform any other job related duties as requested.
Education and Experience:
- Bachelor's degree in Marketing, Computer Science, Human Factors, IT, Communications or related field preferred
- Five (5) years of professional experience in digital projects required
- Experience translating business requirements into user experience applications in support of technical specifications required
- Project planning/project management experience is required; experience leading teams and large scale projects preferred
- Digital product owner experience preferred
- HMO, Managed Care, or general Healthcare industry experience preferred
- Experience in Agile scrum ceremonies-story writing, sprint planning, daily standups and retrospectives preferred
- Familiar with desktop and mobile web, android and iOS apps, design, digital quality assurance, digital strategy, user research, prototype and analytic development
- Utilizes design thinking principles and methods
- Knowledge of project management tools and content management software (i.e. ADO, Strapi, WordddPress)
- Knowledge in digital product development
- Demonstrated ability to prioritize data collection and analysis in problem-solving and decision-making processes
- Knowledge of code languages (HTML, CSS, .NET, C#, Swift, etc.) and back-end infrastructure (web services, API or database development) a plus
- Knowledge of UX, UI and Human Factors
- Familiarity with UAT testing digital products
- Troubleshooting and problem solving capabilities
- Solid project planning and management capabilities
- Process and/or workflow planning and design skills
- Information Architecture and Taxonomy familiarity
- Strong knowledge of best practices relative to mobile application and web development
- Proficient in Word, PowerPoint or Keynote, and Excel
- Familiarity with Freshpaint, Mixpanel, or equivalent a plus
- Excellent oral and written communication skills
- Effective organization and prioritization skills
- None
- General office environment; may be required to sit or stand for extended periods of time
- Ability to travel as required by the needs of the department.
Compensation Range:
$83,000.00 - $132,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
Skills Required
- Bachelor's degree in Marketing, Computer Science, Human Factors, Information Technology, Communications, or a related field
- Five years of professional experience in digital projects
- Experience translating business requirements into user experience applications supporting technical specifications
- Project planning and project management experience
- Experience leading teams and large-scale projects
- Digital product owner experience
- HMO, managed care, or general healthcare industry experience
- Experience with Agile Scrum ceremonies, including story writing, sprint planning, daily standups, and retrospectives
- Knowledge of desktop and mobile web, Android and iOS applications, design, digital quality assurance, digital strategy, user research, prototyping, and analytics
- Knowledge of project management tools and content management software, including ADO, Strapi, or WordPress
- Knowledge of digital product development
- Knowledge of UX, UI, and human factors
- Familiarity with UAT testing digital products
- Project planning and management capabilities
- Information architecture and taxonomy familiarity
- Strong knowledge of mobile application and web development best practices
- Proficiency in Word, PowerPoint or Keynote, and Excel
- Familiarity with Freshpaint, Mixpanel, or equivalent
- Ability to travel as required by departmental needs
CareSource Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CareSource and has not been reviewed or approved by CareSource.
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Strong & Reliable Incentives — Bonuses are regularly available and serve as a meaningful part of total compensation. Annual performance-based awards are considered a strong component.
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Leave & Time Off Breadth — PTO starts around four weeks and increases with tenure, complemented by paid holidays and a floating day. Volunteer time expands the available leave options.
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Affordable Benefits — Health plan options are considered affordable, supported by wellness incentives that can reduce premiums. Coverage breadth includes medical, dental, vision, and cost‑lowering programs.
CareSource Insights
What We Do
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for nearly 30 years and we will continue to be a transformative force in the industry by placing people over profits. CareSource is and will always be members first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to nearly 2 million members through plan offerings including Marketplace, Medicare Advantage and Medicaid. With our team of 4,000 employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve. CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Si usted o alguien a quien ayuda tienen preguntas sobre CareSource, tiene derecho a recibir esta información y ayuda en su propio idioma sin costo. Para hablar con un intérprete, Por favor, llame al número de Servicios para Afiliados que figura en su tarjeta de identificación. 如果您或者您在帮助的人对 CareSource 存有疑问，您有权 免费获得以您的语言提供的帮助和信息。 如果您需要与一 位翻译交谈，请拨打您的会员 ID 卡上的会员服务电话号码
