Digital Product Manager Europe
EU Digital is on a mission to transform a 175+ year old loved brand into the next generation of financial services, serving customers across 30+ countries with delightful digital products.
We are looking for a Digital Product Manager to own the execution and optimization of key customer journeys and product experiences. You will work closely with engineering, design, analytics, and business stakeholders to deliver products that improve customer outcomes and drive business growth.
This is a hands-on role focused on identifying customer needs, prioritizing opportunities, managing delivery, and continuously improving product performance through data and experimentation.
Responsibilities
Own and manage a defined product area, customer journey, or set of features.
Maintain and prioritize the product backlog aligned to business goals and customer needs.
Define user stories, acceptance criteria, requirements, and success measures.
Ensure product solutions deliver value for customers and business
Work closely with Engineering and Design teams to deliver product enhancements and new capabilities.
Support product discovery, customer research, and validation activities.
Coordinate cross-functional teams to ensure successful delivery against agreed timelines and objectives.
Monitor product performance and identify opportunities for improvement
Analyze customer behavior, funnel performance, and product metrics to identify improvement opportunities.
Support experimentation, A/B testing, and conversion optimization initiatives.
Gather customer feedback and translate insights into product enhancements.
Help improve onboarding, remittance experiences, engagement, and retention journeys.
Collaborate effectively with Marketing, Compliance, Risk, Operations, Engineering, Design, and Analytics teams.
Communicate priorities, progress, and outcomes to stakeholders.
Support roadmap planning and quarterly prioritization processes.
Develop a strong understanding of customer needs, market trends, and competitor offerings.
Champion customer-centric product development and data-driven decision making.
Leverage AI-enabled tools to improve product research, analysis, documentation, and delivery effectiveness.
Requirements
Experience in digital product management, product ownership, business analysis, or related roles.
Strong understanding of product development methodologies and agile delivery.
Experience using product analytics and customer insights to inform decision making.
Ability to balance customer needs, technical considerations, and business objectives.
Excellent communication and stakeholder management skills.
Strong problem-solving and prioritization abilities.
Experience within fintech, payments, financial services, or digital consumer products is advantageous.
Passion for creating simple, intuitive, and impactful customer experiences.
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Estimated Job Posting End Date:
07-31-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- Experience in digital product management, product ownership, business analysis, or related roles
- Strong understanding of product development methodologies and agile delivery
- Experience using product analytics and customer insights to inform decision making
- Ability to balance customer needs, technical considerations, and business objectives
- Excellent communication and stakeholder management skills
- Strong problem-solving and prioritization abilities
- Experience within fintech, payments, financial services, or digital consumer products
- Passion for creating simple, intuitive, and impactful customer experiences
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
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Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
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Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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