Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Product Management team to partner with the Business.
As an Associate – Product Owner in the Digital & Platform Services team, you will play a key role in leveraging AI and intelligent automation to streamline the end-to-end booking lifecycle—reducing manual touchpoints, accelerating accuracy, and driving business performance. You will collaborate with business and technology leaders to identify AI-driven opportunities, design smart automation solutions, and deliver results that matter to our firm and clients. You will be part of a team that values innovation, transparency, and continuous improvement, harnessing AI as a core enabler to achieve more together
Job responsibilities
- Set product vision/strategy and shape the roadmap through discovery (interviews, process deep-dives, data/controls analysis).
- Independently own key digital enhancements and features as required to deliver product vision, multi-year strategy, and roadmap. Ability to gather business requirements, break them into system requirements, define fine grained solution and independently work with technology to build and deploy the solution as per business requirements.
- Shape and scale responsible automation (rule-based, ML, generative AI, and agentic solutions), including operating design for agents, human-in-the-loop review, exceptions, and integrations.
- Apply Agile-at-scale practices to improve throughput and predictability; remove impediments and manage trade-offs across competing priorities.
- Ensure quality and readiness through test management and automation, production verification, and post-release monitoring; drive continuous improvement via root-cause analysis.
- Contribute to Release Management - Prepare for release windows, validate readiness, support deployment, Post Release Validation and monitor post go live.
- Partner with business stakeholders and controls to define target-state operating model and drive change management and end-user adoption: stakeholder mapping, comms/training plans, enablement materials, feedback loops, and adoption measurement.
- Contribute to program governance (operating model, decision forums, intake/prioritization, dependency management, risk/issue management, and execution reporting).
- Lead QA/UAT and support go-live, and continuous improvement using feedback and outcomes.
Help Establish data insights for leadership: define KPI frameworks/OKRs, build executive-level dashboards, translate metrics into narrative, and drive decisions with evidence.
Required qualifications, capabilities, and skills
- Bachelor’s degree in Business, Finance, IT, or related field
- Demonstrated experience in delivering digital transformation in financial services
- Working knowledge of APIs, workflow platforms, data, analytics, automation, generative AI or agentic patterns, human-in-the-loop designs and production monitoring (deep coding expertise not required).
- Good understanding of wholesale lending processes, digital technologies, and risk/controls considerations in regulated environments.
- Expertise across the product lifecycle: discovery → delivery → launch → adoption → optimization.
- Strong data literacy: KPI/OKR design, dashboarding, insight generation, and executive storytelling to influence decisions.
- Experience in program governance for establishing visibility and transparency to leadership.
- Strong change management capability to drive adoption and measure behavior change/outcomes.
- Proficient with Microsoft Office and Agile tooling (e.g., Jira/Confluence or equivalent).
Preferred qualifications, capabilities and skills
- Demonstrated experience in delivering digital transformation in financial services (wholesale lending preferred).
- Candidates with knowledge of loan systems like Loan IQ, ACBS will be an added advantage
- Demonstrated experience applying AI and automation to transform operational workflows
- Knowledge of lending products, and end-to-end loan lifecycle processes
- Solid understanding of project management and business analysis techniques
- Strong communication and stakeholder management skills—able to translate between business and technology audiences with clarity
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree in Business, Finance, IT, or a related field
- Experience delivering digital transformation in financial services
- Working knowledge of APIs, workflow platforms, data, analytics, automation, generative AI or agentic patterns, human-in-the-loop designs, and production monitoring
- Understanding of wholesale lending processes, digital technologies, and risk and controls considerations in regulated environments
- Expertise across the product lifecycle from discovery through optimization
- Strong data literacy, including KPI and OKR design, dashboarding, insight generation, and executive storytelling
- Experience in program governance
- Strong change management capability
- Proficiency with Microsoft Office and Agile tooling such as Jira and Confluence
- Experience delivering digital transformation in wholesale lending
- Knowledge of Loan IQ or ACBS loan systems
- Experience applying AI and automation to operational workflows
- Knowledge of lending products and end-to-end loan lifecycle processes
- Understanding of project management and business analysis techniques
- Strong communication and stakeholder management skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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