The Digital Product Designer III is responsible for leading user research and experience design activities across member- and provider-facing digital products and experiences. This role operates with a high degree of autonomy, partnering with business stakeholders to identify customer needs, translate insights into design solutions, and drive measurable business outcomes. They will apply enterprise Human-Centered Design (HCD) standards, methodologies, governance processes, and tools while serving as the embedded research and design lead within Digital Strategy & Operations.
Essential Functions:
- Lead user experience design efforts across digital products and journeys, supporting discovery, delivery, and post-launch optimization.
- Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements.
- Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development.
- Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities.
- Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations.
- Communicate research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences.
- Ensure digital experiences align with enterprise Human-Centered Design standards, accessibility expectations, governance processes, and approved research methodologies.
- Manage multiple concurrent initiatives and independently prioritize research and design activities based on business value, customer impact, and product priorities.
- Perform any other job related duties as requested.
Education and Experience:
- Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or related field required
- Equivalent years of relevant work experience may be accepted in lieu of required education
- Five (5) years of experience in UX research, product design, digital experience design, or a related discipline required
- Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions required
- Experience designing digital experiences for web, mobile, portal, or application-based products required
- Experience in healthcare, insurance, financial services, or other regulated industries preferred
- Proficiency with Microsoft Office products
- Ability to partner with cross-functional product, technology and business teams
- Knowledge of human-centered design, design thinking, and research methodologies
- Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques
- Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts
- Proficiency with Figma and other design, prototyping, or research platforms
- Strong understanding of accessibility, usability, and digital experience best practices
- Ability to synthesize complex information into clear recommendations and actionable insights
- Proficient in defining and using customer experience metrics and analytics to support decision-making
- Strong communication, facilitation, stakeholder management, and presentation skills
- Ability to independently manage competing priorities in a fast-paced environment
- None
- General office environment; may be required to sit or stand for extended periods of time
- Travel is not typically required
Compensation Range:
$94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
Skills Required
- Bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, Design, User Experience, Information Architecture, or a related field
- Equivalent relevant work experience may substitute for the required education
- Five years of experience in UX research, product design, digital experience design, or a related discipline
- Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions
- Experience designing digital experiences for web, mobile, portal, or application-based products
- Experience in healthcare, insurance, financial services, or another regulated industry
- Proficiency with Microsoft Office products
- Knowledge of human-centered design, design thinking, and research methodologies
- Familiarity with usability testing, customer interviews, surveys, and qualitative and quantitative research techniques
- Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts
- Proficiency with Figma and other design, prototyping, or research platforms
- Understanding of accessibility, usability, and digital experience best practices
- Ability to define and use customer experience metrics and analytics
- Strong communication, facilitation, stakeholder management, and presentation skills
- Ability to independently manage competing priorities in a fast-paced environment
CareSource Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CareSource and has not been reviewed or approved by CareSource.
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Strong & Reliable Incentives — Bonuses are regularly available and serve as a meaningful part of total compensation. Annual performance-based awards are considered a strong component.
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Leave & Time Off Breadth — PTO starts around four weeks and increases with tenure, complemented by paid holidays and a floating day. Volunteer time expands the available leave options.
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Affordable Benefits — Health plan options are considered affordable, supported by wellness incentives that can reduce premiums. Coverage breadth includes medical, dental, vision, and cost‑lowering programs.
CareSource Insights
What We Do
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for nearly 30 years and we will continue to be a transformative force in the industry by placing people over profits. CareSource is and will always be members first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to nearly 2 million members through plan offerings including Marketplace, Medicare Advantage and Medicaid. With our team of 4,000 employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve. CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Si usted o alguien a quien ayuda tienen preguntas sobre CareSource, tiene derecho a recibir esta información y ayuda en su propio idioma sin costo. Para hablar con un intérprete, Por favor, llame al número de Servicios para Afiliados que figura en su tarjeta de identificación. 如果您或者您在帮助的人对 CareSource 存有疑问，您有权 免费获得以您的语言提供的帮助和信息。 如果您需要与一 位翻译交谈，请拨打您的会员 ID 卡上的会员服务电话号码
