Digital Process Developer

Are you driven by curiosity and eager to translate business and customer needs into clear actions? 

We are looking for a Digital Process Developer who wants to shape the future of how we work. If you’re analytical, structured, and thrive at the intersection between business and IT, this role offers the opportunity to make a real impact.

At If, we’re dedicated to crafting positive customer experiences through collaboration and innovative thinking. Insurance is about life – and when the unexpected happens, we’re always there to support our customers.

About the role

As a Digital Process Developer, you will play a key role in translating business and customer needs into clear, actionable initiatives. You’ll analyze processes and customer needs, define technical requirements, and ensure that development work is based on solid understanding and prioritization.

You’ll act as the bridge between business and development turning needs, incidents, and improvement ideas into structured, transparent plans. The role requires an analytical mindset, attention to detail, critical thinking, and strong communication skills to ensure everyone is aligned from business stakeholders to developers.

Your key responsibilities

Manage and structure incoming business and tech requests, including:

• Gathering information for prioritization

• Building business cases and assessing expected value

• Investigating dependencies across different units

• Aligning with IT on feasibility and delivery possibilities

• Translate business needs into structured work items, process flows, and functional requirements

Support the incident management process including:

• Categorize and track incidents

• Create user stories

• Communicate progress and closure metrics to stakeholders

• Facilitate meetings and workshops to clarify needs and align understanding

• Collaborate with UX/UI, QA, and developers to ensure effective implementation

• Support system and stakeholder mapping, as well as customer journey documentation

• Maintain and update product pages and documentation

We offer

In the same way that we place high demands on you as an employee, we also expect you to place high demands on us as an employer. Here are some of the benefits of working at If:

• An including work environment where everyone is welcome

• Career and development opportunities in the biggest insurance company in the Nordics

• Social activities, as well as highly skilled professional environment

• Possibility of hybrid workplace

• Health promoting workplace with e.g., wellness allowance and various sports activities

• Great insurance benefits

About the team

We value knowledge sharing, continuous learning, and working together to solve real customer problems. As part of our team, you'll play a key role in shaping digital experiences for all Nordic markets and customer segments. With an agile approach, we focus on delivering value quickly and efficiently. You’ll collaborate closely with your squad while exchanging knowledge and insights with colleagues across the Nordics.
 

Who are you?

• Naturally structured and organized, you create overview and clarity in your work

• A strong technical background and experience in a similar role

• Experience in creating, preparing and working with test management and test planning

• Experience in business and process requirement analysis

• Strong communication, collaboration, and stakeholder management skills

• Strong analytical skills

• Proactive attitude with a passion for solving complex problems.

• Fluency in English, both written and verbal

• Experienced in agile ways of working and digital development environments

You also have:

• A relevant candidate degree is an advantage, but equivalent professional experience is equally valued

• Experience in business and process analysis, requirement management, or digital development

• Understanding of how UI and UX design work in practice

• Experience working with Azure DevOps, Confluence, and/or Jira

Additional facts and the recruitment process

Application deadline: Screening and interviewing will be conducted on a rolling basis. However, application deadline is October 26th, 2025. 

To apply for the position: Please attach your CV.

Work location: Copenhagen Denmark or Turku/Espoo, Finland.

Travelling: Some travel within the Nordics will be required. 

Start: As soon as possible/by agreement. 

For more information, please contact:

Maja Præstbrogaard, Head of Digital Claims Services, [email protected]   

Hanna Lindahl, Chapter Lead, Digital Claims Services, [email protected]

Background checks will be done in accordance with the law in the country of employment.

We look forward to your application!