The Digital Product Manager Analyst is a position within the USCC Digital CX domain. USCC Digital CX is organized around Domains that are aligned to our customer missions. The USCC Digital CX domain interfaces with all other domains (Acquisition & Activation, Customer Engagement & Growth, Payments & Lending, Wealth Management, Operations & Service, etc.) in maintaining our digital channels – we own the foundation that other domains build upon. Our mission is to create an environment where work can happen in a distributed manner while feeling like a single, unified customer experience, across our core digital channels including Web (Citi.com pre- and post-login) and Mobile (iOS & Android). Our team drives the strategy across these channels and has overall responsibility for their success.
Responsibilities:
- Provide platform, product, and customer experience leadership in a fast-paced environment
- Accountable for end-to-end implementation of exceptional customer facing experiences – this includes ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy in and Governance approvals, conducting post-release analysis and more.
- Ability to juggle multiple initiatives that are at different stages in the development lifecycle at a single time.
- Analyze performance, success and failures, conduct customer research and run A/B tests to improve customer experience and inform the roadmap moving forward
- Maintain the Product Roadmap with transparent prioritization criteria, clearly communicate goals, roles, responsibilities and desired outcomes, make appropriate tradeoffs to optimize time-to-market and roadshow with stakeholders early and often
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Interface with Legal, Compliance and Risk to protect both our business and our customer’s interests
- Team up with Digital & Consumer Insights team to track usage and garner insights to feed back into roadmap prioritization
Qualifications:
- 3 years of experience
- Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead
- Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
- Obsession for digital products
- A willingness and appetite to do what it takes to take the product from concept to launch
- Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
- Consistently demonstrates clear and concise written and verbal communication
- Great team member and partner
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group: Product Management and Development------------------------------------------------------
Job Family:Digital Product Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Jul 22, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 3 years of experience
- Bachelor's/University degree or equivalent experience
- Experience owning product roadmaps and end-to-end product delivery
- Ability to gather and groom requirements and secure stakeholder buy-in and governance approvals
- Experience running A/B tests, analyzing results, and turning insights into roadmap decisions
- Strong analytical background and ability to find data and distill results into actionable insights
- Excellent written and verbal communication skills
- Customer-centric mindset and empathy for the user experience
- Ability to manage multiple initiatives across different development stages simultaneously
- Willingness to drive products from concept to launch; strong collaboration and teamwork
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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