Digital Platform Specialist - User Support

Reposted Yesterday
Be an Early Applicant
Bangalore, Bengaluru Urban, Karnataka, IND
In-Office
Junior
Robotics • Analytics • Energy
The Role
Coordinate development, implementation, onboarding, and adoption of digital platform solutions. Provide end-user support, training, maintenance, system testing, troubleshooting, DevOps and release management. Support product enhancements, collaborate cross-functionally to drive continuous improvement and sales enablement objectives.
Summary Generated by Built In

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Digital Eco System Manager
 

Your roles and responsibilities 
 
In this role, you will have the opportunity to coordinate and facilitate the development, implementation, and successful onboarding of digital solutions. Each day, you will support the use and adoption of digital platform and solutions into the customer business environment along with their subsequent operations and maintenance. You will also showcase your expertise by participating in the ideation workstreams from identifying and validating the needs to defining the development. 
 
The work model for the role is: #L1-Hybrid 
 
This role is contributing to the global function Sales Enablement in IEC LV Motors -division in India. Main stakeholders are Sales and Customers. 
 

  • Provide software support and engineering services across multiple areas, including end-user support and training, software maintenance, testing and quality engineering, DevOps, and software release management, with minimal supervision.
  • Perform system testing and troubleshooting activities to validate final system configurations and ensure successful deployment and rollout.
  • Deliver user training and retraining programs to facilitate smooth adoption of software solutions and provide ongoing technical support and maintenance services.
  • Contribute to software product development initiatives by recommending new features, enhancements, and functionalities to strengthen the product roadmap and portfolio.
  • Collaborate with cross-functional teams to drive continuous improvement and support strategic digitalization objectives.
  • Work within a highly motivated and innovative team environment, contributing to the development of digital solutions that uphold high standards of quality, efficiency, and business value

 
 
Qualifications for the role  

  • You are well established and motivated in supporting and delivering high quality software solutions with an experience range of 5 to 8 years
  • Ability to demonstrate your experience in sales, sales support, or alternatively sales process/tool operations and development.  
    You have minimum two years of experience in the relevant field. 
  • Experience in working with or alternatively developing sales process technologies, such as Configure-Price-Quote systems, CRMs, and price management systems. Benefiting from experience in roll outs and user support. 
  • You are at ease communicating in English 

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

Recruitment Fraud Warning

ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.

View current job openings and apply at: https://careers.abb/global/en/home

For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning

Skills Required

  • Minimum two years of experience in the relevant field
  • Experience in sales, sales support, or sales process/tool operations and development
  • Experience working with or developing sales process technologies (Configure-Price-Quote systems, CRMs, price management systems); experience in rollouts and user support
  • Experience providing software support, testing, DevOps, and software release management
  • Ability to communicate effectively in English
  • Motivated to support and deliver high-quality software solutions

ABB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
  • Leave & Time Off Breadth Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
  • Retirement Support Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.

ABB Insights

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The Company
HQ: Zürich
104,000 Employees
Year Founded: 1988

What We Do

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com

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