At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Team Leader__
This role will contribute to the GMD and Mining Business Lines, with stakeholders
including customers, Lifecycle Manager, internal service sales, service engineering and
various engineering disciplines. In this role, you will be responsible in delivering remote
diagnostics services and support product development of ABB service operations.
Reporting to the Digital Platform Operations Manager, you will maintain and enhance
customer satisfaction by ensuring uninterrupted service operations.
The work model for the role is: hybrid
You will be mainly accountable for
- Perform remote diagnostic services for our customers and provide high-end technical support within the service organization as well as cross-department.
- Collect and analyse data and generate reports for remote diagnostic services to ensure uninterrupted operations at customer sites.
- Follow up and track recommended actions with Lifecycle Manager and/or customers and within ABB departments focused on delivering best-in-class services.
- Set up the configuration of remote diagnostic services, in addition to updating and maintaining service and installed base database (related to remote connectivity).
- Assist in the development, documentation, and optimization of ABB service operations processes and help to refine and evolve service offering to best meet customer needs.
- Support Service Product Development and Sales teams to maintain the existing service business and generate opportunities to further grow and expand.
Qualifications for the ro
- B.SC./M. Sc in Electrical Engineering, Software Engineering, or equivalent
- High degree of proficiency in using MS Office, Windows and Ubuntu OS environments.
- Proficiency in Azure services and architecture. Ability to troubleshoot and resolve Azure-related issues.
- In-depth knowledge of network protocols (TCP/IP, DNS, DHCP, etc) and experience with network security practices and technologies.
- Fluent in English, Spanish is an asset
ABB offers
- Annual financial bonus
- Flexible working hours
- 25 vacation days
- Annual salary reviews
- Possibility of remote work (Home Office)
- Financial contribution for working from home
- Multisport card
- Opportunities for education - external courses and conferences
- Language courses - group, individual, or online
- Meal voucher (financial contribution directly to your salary)
- Contribution to pension insurance or Benefit Portal (2-3% in addition to your monthly salary)
- Opportunity for further career growth within branches in the Czech Republic and worldwide
- Modern offices with good transportation accessibility (train, bus, tram near the office)
- Mobile phone
More about us
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor’s or master’s degree in Electrical Engineering, Software Engineering, or equivalent
- High proficiency with Microsoft Office
- Experience with Windows and Ubuntu operating systems
- Proficiency in Microsoft Azure services and architecture
- Ability to troubleshoot and resolve Azure-related issues
- In-depth knowledge of network protocols, including TCP/IP, DNS, and DHCP
- Experience with network security practices and technologies
- Fluency in English
- Spanish language proficiency
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
