Own product roadmaps and backlogs; prioritize features, enhancements and defects based on customer value, business impact, effort and dependencies.
Lead Enterprise Portal journeys for business onboarding, account and service management, billing, payments and support, partnering with Enterprise Business to increase adoption and self-service.
Own Web journeys for discovery, lead capture, acquisition and self-service; improve usability, accessibility and conversion with Design, Content, Marketing and Sales.
Own Chatbot conversational journeys, intents, knowledge and integration priorities; improve answer quality, task completion and resolution, with effective escalation to Customer Care.
- Translate requirements into user stories and acceptance criteria; lead backlog refinement with delivery teams, coordinate dependencies, oversee user acceptance testing and approve business release readiness. Use analytics and feedback to improve outcomes; coordinate service issues and compliance with accountable teams.
- Bachelor’s degree in IT, Engineering, Business or a related discipline, or equivalent relevant professional experience.
Must have experience in product ownership across enterprise portals, websites or conversational platforms.
Expertise in Agile delivery, roadmap planning and backlog management.
Experience in enterprise self-service, Web journeys and Chatbot integrations.
Customer research, analytics and experimentation.
- Stakeholder management, preferably in telecommunications or a service-led business.
Skills Required
- Bachelor's degree in IT, Engineering, Business, or a related discipline, or equivalent relevant professional experience
- Experience in product ownership across enterprise portals, websites, or conversational platforms
- Expertise in Agile delivery, roadmap planning, and backlog management
- Experience in enterprise self-service, web journeys, and chatbot integrations
- Customer research, analytics, and experimentation experience
- Stakeholder management experience
- Experience in telecommunications or a service-led business
What We Do
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?
