Job Details
Level
Entry
Job Location
HB PAL - PALMYRA, MO
Position Type
Full Time
Education Level
High School
Job Category
Banking
Description
The Digital & Payment Specialist provides operational support for HOMEBANK's various products and services. This position is involved in the daily processes by which payments and transactions flow through the bank's core system, federal reserve, and digital banking system. The Digital & Payment Specialist provides support to both internal and external customers, owning issues to resolution. This position partners with internal teams to identify areas for improvement, automation, and scale.
Duties & Qualifications
Duties & Responsibilities:
- Respond and own resolution to both internal and external inquiries submitted via shared email, phone or in person
- Troubleshoot complex issues involving payment, transactions, and data flow
- Assist in ensuring both Back Office and Digital daily tasks (checklists) are completed
- Identify functionality gaps and develop opportunities for improvement that supports growth and scale of products and services
- Assist with developing new operational processes and procedures to support the company's products and services
- Facilitate communication between internal teams, customers and third parties
- Perform other related duties required or assigned
Requirements:
- Bachelors Degree or related experience
- Strong communications (written and verbal), customer skills and interpersonal skills
- Strong computer skills
- Be able to operate email
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend
- Ability to communicate in writing and verbally
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting or moving is required up to 25 pounds
- Regular, predictable attendance is required
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
- Moderate noise (i.e. business office with computers, phone and printers, light traffic).
- Ability to work in a confined area in some situations.
- Ability to sit at a computer terminal for an extended period of time.
- Standard office lighting.
What We Do
HOMEBANK is a full service community bank established in 1934 that offers exceptional customer service with cutting edge technology. HOMEBANK has nine convenient locations covering NEMO and Western IL, that include, Palmyra, Hannibal, Quincy (2 locations), Canton, Centralia, Mexico, Bowling Green and we have expanded to Lake St. Louis. We are committed to you, our customers, and the delivery of professional, confidential services. Our Bank officers have vast knowledge and experience in all forms of lending as well as financial operations.
As a customer of HOMEBANK, you benefit from us not being an impersonal mega-bank but still being able to offer all the latest technology available in financial services. We combine that technology with exceptional employees who strive for excellence.
*When communicating with the Bank please do not include any personal and confidential information.*
Lobby Hours
Palmyra, Hannibal, Both Quincy Locations, Canton, Centralia, Mexico, Bowling Green:
Monday-Thursday 8:00 a.m. - 4:30 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Lake St. Louis:
Monday - Friday 8:00 a.m. - 5:00 p.m.
Drive-Up Hours
Palmyra, Hannibal, Both Quincy Locations:
Monday-Thursday 7:30 a.m. - 5:30 p.m.
Friday 7:30 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Canton, Centralia, Mexico, Bowling Green:
Monday-Friday 8:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Lake St. Louis: No Drive-Up Available
Walk-up Window Hours – Palmyra Only.
Saturday 9:00 a.m. - 12:00 p.m.
To view hours for all locations
visit https://www.myhomebank.bank/contact/homebank-branch-locations/
To view our privacy notice visit https://www.myhomebank.bank/index.cfm/privacy-notice
