Digital Patient Enablement Lead (Product Owner)

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Job Description
Digital Patient Services - Product Owner
The Future Begins Here
At Takeda, we are creating a future-ready organization that uses data and digital to meet the needs of patients, our people, and the planet. We need your help to make this happen. Join our new Innovation Capability Center (ICC) in India!
In this role at our state-of-the-art center, you will have the opportunity to grow your skills and create solutions that will benefit patients around the world. Become the heart of our internal innovation engine.
At Takeda we unite in diversity!
Takeda is committed to creating an inclusive workplace, where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We are continually improving workplace experience and accessibility for everyone, and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our team.
The Opportunity
As a Digital Patient Services Product Owner working as a part of the Salesforce platform team, you will own and manage the design, development, enablement, and support of Takeda's CRM and the enterprise Patient Service products it enables. In this role, you will drive Takeda's Data and Digital mission through the development and adoption of CRM capabilities that align to business needs, best practices, and enterprise architecture principles.
Responsibilities

• Drive innovation and continuous improvement of CRM, Health Cloud capabilities in the form of standing up new CRM platform, tools, or system integrations according to business demand, prioritized use cases as well as enhancing the existing technology stack.
• Enable stakeholders (both within and outside of Takeda) to consume Takeda's CRM capabilities
• Oversee day-to-day operation of CRM, Health Cloud including platforms and services, to ensure all components work reliably and securely.
• Prioritize a backlog for product enhancements within our delivery center to deliver on the prioritized backlog.
• Partner with global and regional stakeholders to understand business strategy and design solutions aligned to business needs.
• Develop and own the Patient Service system capability roadmap driven by business demand and strategic imperatives.
• Own and deliver roadmap initiatives in partnership with internal and external stakeholders through agile delivery teams.
• Drive alignment of proposed solutions according to enterprise standards as well as alignment with Takeda architectural, security, privacy, and quality standards.
• Lead business case development process by designing and documenting proposed solutions in alignment with business demand.
• Provide technical and functional support for CRM capabilities.
• Partner with DD&T and business stakeholders to enable the consumption of CRM and Health Cloud capabilities.
• Develop scalable services and platform operational/ governance processes to ensure smooth day-to-day operations in partnership with IT, business, and other key stakeholders.
• Act as the SME (architectural consulting, provide insight to industry trends) for all CRM projects and capabilities (like Salesforce, sales and service cloud etc.) in collaboration with various stakeholders.
• Establish and institutionalize regular end-to-end KPI reviews for solution adoption, and continuous solution improvement process.

OTHER DIMENSIONS AND ASPECTS

• Knowledge of state-of-the-art CRM technology (Salesforce CRM, Data Cloud, Marketing Cloud, Health Cloud)
• Business acumen with CRM in the life sciences industry.
• Able to engage with all levels of the organization and be proficient at building out clearly defined business requirements during discussions with stakeholders.
• Able to clearly communicate and foster alignment across all levels of the organization.
• Build strong cross-functional relationships with team members in the other enterprise functions like System Integrators, Enablement Leads, Enterprise Architects.
• Strong ability to build external partnerships with industry partners and suppliers.
• Able to generate breakthrough solutions and enable others to do so.
• Day-to-day decisions regarding design, development, and implementation of Digital and Customer Experience solutions across Takeda globally.
• Able to present issues and recommend solutions in a succinct manner to Global, Senior and Executive Management on a frequent basis.
• Recommend and monitor spend for project budgets.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor's degree in Computer Science and/or Digital Marketing related fields or equivalent experience.
• 7+ years of relevant of experience implementing CRM solutions at an enterprise level in a regulated environment (e.g., life sciences, finance, govermenment).
• Excellent global soft skills and English communication skills.
• Experience with Salesforce, with strong preference for Health Cloud.
• Experience of working with global teams and experience of working in international, multi-country, multi-cultural environment.
• Experience working in a life sciences environment strongly preferred
• Experience working in an agile environment strongly preferred

What Takeda Can Offer You
At Takeda, you may build your career, while contributing to better people's lives. Expect trust driven culture built around Integrity, Fairness, Honesty and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.
Salary
As a motivated employee, you should be compensated appropriately.
Your application and any and all conversations that occur with the recruiter, HR, and the hiring manager as part of that application will be treated in the strictest confidence.
#LI-Hybrid
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time