At Transactly, we’re more than just a service provider; we're pioneers shaping the future of how real estate transactions work. Connect – our cutting-edge home services and connections platform – is revolutionizing how individuals and companies experience the real estate journey. By seamlessly connecting homebuyers and tenants with essential services for their new homes, we're not just meeting expectations; we're setting new benchmarks.
We live and operate daily by our team’s core values: Take Ownership, Embrace Transparency, Have Mettle, Remain Agile, and Be Engaged.
What You’ll Do:
- Manage and process inbound digital orders for services across all products in a timely manner.
- Occasionally assist inbound and outbound calls, emails and texts to/from warm client leads.
- Communicate clearly with customers who have placed digital orders. Gathering information needed to complete the order.
- Offer alternative solutions and upsell additional services where appropriate with the objective of setting up as many home services as possible.
- Continually maintain a working knowledge of the full suite of services, plans, and promotions offered to customers.
- Utilize operational systems to produce requested service quotes and identify viable services based on location.
- Suggest process and operational changes to improve digital order efficiency.
- Achieve metrics related to the number of orders processed and upsell performance.
This position is fully remote but you must reside in one of the following states: Utah, Missouri, Washington or Arizona.
Availability to work one Saturday per month is required.
Skills, Experience and Requirements:
- 1+ years customer service / inside sales work experience.
- Exceptional customer service skills.
- Organizational skills and the ability to manage multiple tasks efficiently and effectively.
- Experience working with a CRM and G-Suite environment.
- Availability to work a flexible schedule which includes all hours of call center operation.
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What We Do
PLACE is an end-to-end real estate technology platform that partners exclusively with top real estate teams and brokerages in more than 70 locations across the United States and Canada.
When you join PLACE, you are joining a winning team recently recognized by RealTrends on the Wall Street Journal's “The Thousand” list as #1 in its category.
We set out reimagining what the real estate industry could and should look like. Then we set out to reinvent the real estate model as we know it.
We created a PLACE that provides proprietary technology and business services including accounting, bookkeeping, human resources, in-house legal, design and marketing, videography, talent acquisition, agent attraction, business training and coaching, and perhaps most surprising, an incredible Agent Opportunity Model with staff and agent benefits unlike anything else in the industry.
