Are you the digital native who’s always first to learn the ins and outs of a new system release? Are you the go-to co-worker for pro tips or tech support?
If so, you may be the tech-savvy Digital Operations Specialist we’re looking for. As we grow our virtual team, we need someone to specialize in what we are calling “digital operations” — think office manager for the virtual workplace. So if you’re a natural at keeping up with ever-evolving technologies, training folks on new platforms, and you’re looking to build your system admin or IT experience: You might be an Idealist!
At Idealist Consulting, we are innovators and problem-solvers committed to global progressive action. We help organizations grow through Salesforce implementation, marketing automation, and custom application development. Idealist Consulting has been B Corp Certified since 2008.
The Digital Operations Specialist is a full-time role on our Operations Team.
Candidates must currently reside in one of the following locations to be considered for this role: California, Colorado, Washington D.C., Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Maryland, Michigan, Minnesota, Montana, North Carolina, New Hampshire, Oklahoma, Oregon, Texas, or Washington. We are unable to consider candidates residing outside these locations at this time.
How You’ll Contribute:
Facilitate the selection, use and adoption of Idealist Consulting’s tech stack
Monitor new system releases, software updates, security compliance requirements, and exceptions
Facilitate platform renewals by auditing staff license use, anticipating needs, and adjusting as needed
Facilitate digital tool procurement process
Facilitate annual techstack reviews
Maintain data governance standards including file organization and permission sets
Coordinate relationship with third-party IT support vendor including equipment and security monitoring
Security committee participation
Spearhead internal adoption initiatives
Maintain company equipment inventory in Salesforce
Drive user adoption of existing tools
Train Idealist Consulting team on usage norms
Create tip sheets
Monitor #helpdesk and provide troubleshooting support
Drive internal adoption and best practices for internal AI usage
Project manage AI adoption plans and training
Be an active collaborator in the AI committee
Lead the AI focus group
Become an in-house Anthropic expert
Your Background Includes:
Base line:
4-5 years of professional experience, preferably in operations or IT
Experience in training and onboarding individuals to cloud based solutions
Natural tech-savvy with enthusiasm for growing this experience
Strong attention to detail and organizational skills
Systems thinker with a growth mindset
Previous experience working with remote teams
Comfortable working in Google Suite, Slack, and Salesforce (or other CRM)
Extra Credit:
Admin experience in Salesforce or other systems
Empathy for sci-fi nerdery (especially Star Trek)
What You Can Expect:
Equitable total compensation package & humane work weeks
Flexible workday scheduling so you can take personal appointments during the day when you need to
Healthcare benefit package options that meet the diversity of our team’s needs
Generous Paid Time Off policy
Paid Volunteer Time to encourage community involvement and civic engagement
401k employer match and short term leave available with tenure
A Little More About Us:
Idealist Consulting was founded in 2006 by returning Peace Corp volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We’re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.
Skills Required
- 4-5 years of professional experience
- Experience training and onboarding individuals to cloud-based solutions
- Comfortable working in Google Suite, Slack, and Salesforce (or other CRM)
- Strong attention to detail and organizational skills
- Systems thinker with a growth mindset
- Previous experience working with remote teams
- Experience in operations or IT
- Admin experience in Salesforce or other systems
- Empathy for sci-fi nerdery (cultural fit)
What We Do
Idealist Consulting is a B Corp providing Salesforce, marketing automation, and application development services to progressive organizations. Through the Idealist Way, we educate, empower, and guide your team along your Salesforce journey. Learn more about how we can support your organization here: https://idealistconsulting.com/what-we-do
