Digital Operational Readiness
Description and Requirements
The Digital Operational Readiness resource is a member of the Employer Digital Team and is responsible for executing operational readiness tasks associated with the Digital ART's (EE Digital & ER Digital) . This position will work within the Agile Delivery Methodology alongside the Digital ART's to ensure customers & account teams are informed of changes & able to find information associated with enhancements & changes related to the Digital Portals.
The Operational Readiness Role plays an important role in ensuring customers understand how the Digital Portals operate. The ideal candidate will have experience creating communications, marketing materials and user guides/instructional manuals that can be shared both internally & externally. The ideal candidate will have strong interpersonal skills, and be able to work independently with product owners to partner on deliverables.
Operational Readiness materials are critical to the successful delivery of the ART's work.
• Slip Sheets provide a means of communicating the essential information about the change.
• User Guides & Instructional Materials provide users with step-by-step instructions to help them gain a deep understanding of functionality within our applications.
• Stakeholder alignment & communications need to be strategically aligned with deployment activity to ensure full transparency of work.
Key Interactions:
• Seek to understand our Digital Portals & how our customers utilize them
• Consistent interaction with Product Owners to identify & understand upcoming work
• Collaborate with Stakeholders to gain alignment on upcoming release activity & communication requirements
• Continuously identify dependencies that may impede the team's work, and proactively seek ways to resolve them.
The Work:
1. Participate in PI Planning Sessions with ADM Teams (every 10 weeks)
2. Identify tasks required by operational readiness teams for upcoming Program Increment
3. Prioritize & Execute on operational readiness tasks throughout program increments
o Primary tasks include Slip Sheets, User Guides, email communications, etc...
4. Provide ownership of Operational Readiness Sharepoint/High Spot pages
o Managing document repositories for Digital Materials
o Update Calendars with upcoming events
o Publish News & Information relevant to Digital Portals
5. Manage relationship with email vendors for internal & external communications
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.