Job Purpose
The Digital Experience Marketing Manager II role is responsible for working cross-functionally with IT, Product, Contact Center Ops, Branding and Marketing to develop digital experience projects to enhance our experience for both new and existing customers. This role will work across all digital platforms (mobile/desktop), for both altafiber - Hawaiian Telcom, including: altafiber.com, Hawaiiantel.com, website shopping carts, company self-service platforms - applications.
Essential Functions
- Establish requirements, test, and execute projects based on the digital experience roadmap, for both mobile and desktop; this includes monthly, quarterly, and off-cycle projects
- User Acceptance Testing (UAT)
- Testing Plan Creation
- Testing Plan Execution (Monthly, quarterly, and off-cycle)
- Assist with Digital Experience Roadmap Creation and the strategy behind the roadmap
- Work with IT to solve in-production user experience and performance issues affecting our digital platforms as well as needed enhancements and improvements
- Collaborate with IT, Product, and Marketing teams to create wireframes, user flows, and experience requirements for digital enhancements across websites, shopping carts, and self-service applications
Experience
- 3 to 5 years in digital marketing, digital experience, eCommerce, UX/UI, or related disciplines
- Experience working with website shopping carts, online ordering flows, digital self-service platforms, or eCommerce experiences preferred
Education
Four years of College resulting in a Bachelor's Degree or equivalent
Marketing or Digital Marketing major preferred
Special Knowledge, Skills and Abilities
- Strong communication skills, both written and oral
- Experience with wireframing, UX design, customer journey mapping, eCommerce ordering flows, and Figma or similar prototyping tools preferred
- Excellent organization and project management skills
- Strong analytical skills
- Ability to work on multiple projects
- Ability to work independently
- Strong attention to detail
- Strong Problem solving skills
- Ability to work cross-functionally
Supervisory Responsibility
No supervisory responsibility
Skills Required
- 3 to 5 years of experience in digital marketing, digital experience, eCommerce, UX/UI, or a related discipline
- Bachelor’s degree or equivalent four-year college education
- Strong written and oral communication skills
- Strong organization and project management skills
- Strong analytical, problem-solving, and attention-to-detail skills
- Ability to manage multiple projects and work independently
- Ability to work cross-functionally
- Marketing or Digital Marketing major
- Experience with website shopping carts, online ordering flows, digital self-service platforms, or eCommerce experiences
- Experience with wireframing, UX design, customer journey mapping, and eCommerce ordering flows
- Experience with Figma or similar prototyping tools
What We Do
Born from a long, rich and proven history of serving communities through innovation and transformation, we are now taking our impact to another level to be even more for the people we care so much about. altafiber's vision sees complete fiber access in our current markets and beyond, connecting more people, businesses, and communities with an elevated commitment to our customers and to those we serve. For more information about our transformation from Cincinnati Bell to altafiber, please visit: https://info.cincinnatibell.com/altafiber.
