Sub‑Zero, Wolf, and Cove—the leading manufacturer of luxury kitchen appliances—is a family‑owned company known for craftsmanship, innovation, and integrity. Our products are found in the world’s most luxurious homes, and behind them are teams of people who live our values every day.
At our Cedar Rapids facility, we’re building something special—a culture rooted in safety, excellence, and ownership. We do what’s right, take pride in our work, and continuously seek to improve. We win together through teamwork, accountability, and a passion for results. And we bring the energy—showing up with a positive mindset and a commitment to creating a workplace where people feel valued and motivated.
This position will partner closely with manufacturing, engineering, and IT teams to ensure reliability of Manufacturing Execution Systems (MES), operational technology (OT), and manufacturing data systems. The ideal candidate is detail-oriented, responsive, and eager to build both technical and business understanding of digital manufacturing systems.
Primary Responsibilities
Digital and Manufacturing Applications & Data
- Support MES applications, including issue resolution, configuration validation, and end-user support.
- Gather and analyze business requirements to support manufacturing systems and reporting needs.
- Assist with manufacturing data collection, validation, and reporting processes.
- Develop and maintain dashboards and data visualizations to support plant performance and decision-making.
- Document system configurations, workflows, and support procedures.
Operational Technology & Hardware Support
- Install, configure, and support shop-floor hardware including industrial PCs, operator terminals, scanners, and printers.
- Troubleshoot hardware, software, and peripheral issues impacting production operations.
- Coordinate hardware deployments, upgrades, and replacements across manufacturing sites.
- Maintain inventory tracking and lifecycle management of OT assets.
Incident & Support Management
- Triage and resolve tickets related to MES, OT systems, and manufacturing applications.
- Provide escalation support for more complex or cross-system issues.
- Document incidents, resolutions, and recurring issues within ticketing systems.
- Follow established support processes while contributing to continuous improvement of workflows.
Continuous Improvement & Collaboration
- Identify opportunities to improve manufacturing systems, processes, and data reliability.
- Partner with manufacturing, engineering, and IT teams to align systems with production needs.
- Support integration between MES and enterprise platforms such as ERP systems.
- Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- Education assistance and internal training programs
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Qualifications Education Required Associates or better. Associates or better. Experience Required Strong communication skills and ability to collaborate cross-functionally. Ability to manage multiple priorities and respond effectively in a production support environment. Basic understanding of hardware, networking, and troubleshooting in a production or industrial environment. 2–4 years of experience in IT support, manufacturing systems, or a related technical role. Preferred Exposure to operational technology (OT) environments and industrial hardware. Experience with reporting tools, dashboards, or data visualization platforms. Familiarity with shop-floor operations and manufacturing processes. Experience supporting or working with Manufacturing Execution Systems (MES). Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associates degree or higher
- 2-4 years of experience in IT support, manufacturing systems, or a related technical role
- Strong communication skills and ability to collaborate cross-functionally
- Ability to manage multiple priorities and respond effectively in a production support environment
- Basic understanding of hardware, networking, and troubleshooting in a production or industrial environment
- Exposure to operational technology (OT) environments and industrial hardware
- Experience with reporting tools, dashboards, or data visualization platforms
- Familiarity with shop-floor operations and manufacturing processes
- Experience supporting or working with Manufacturing Execution Systems (MES)
Sub-Zero Group, Inc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sub-Zero Group, Inc and has not been reviewed or approved by Sub-Zero Group, Inc.
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Fair & Transparent Compensation — Pay is considered fair for many roles, with market-aligned to competitive levels in select technical/corporate positions and solid wages in entry-level or assembly work. Location and in-demand roles often strengthen perceived value, and benefits help elevate total compensation.
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Healthcare Strength — Health coverage includes medical and dental insurance plus access to an on-site clinic for enrolled employees with no office copay or coinsurance. These offerings help lift overall pay perception even when base pay is not top-tier.
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Wellbeing & Lifestyle Benefits — On-site fitness center access, wellness campaigns, flu shots, and farmers’ market vouchers provide lifestyle support beyond core insurance. Community events and a scholarship program further expand the wellbeing-focused perks.
Sub-Zero Group, Inc Insights
What We Do
The kitchen. It’s the gathering space, the soul of the home, where cooks exercise their creativity on responsive appliances, and guests savor the finer things of life. Sub-Zero founder Westye F. Bakke built his first freestanding freezer out of scrap metal in his basement, bending the coils bare-handed. In 1945, he launched Sub-Zero Freezer Company, introducing the first system for preserving food at ultra-low temperatures - literally sub-zero. The company would quickly establish a reputation for quality and innovation. With a desire to build the best, Sub-Zero has always set its sights higher. Our products are built in our own American facilities where we can control every step of the manufacturing process. The materials are premium grade, the technologies state of the art, and the craftsmanship of the highest caliber. Over the years, the legendary reliability of our appliances has given our customers the confidence to invest not merely in a kitchen that meets their needs, but one that fulfills their highest aspirations in both function and design, and brings them a lifetime of satisfaction.
