Digital - Senior Manager/Manager, Customer

THE BUSINESS

We are Everyday Luxury™.

It's what we do and how we do it — together.

It's working alongside world-class talent in pursuit of world-class results.

It's maximizing your potential in a high-performance culture.

It's knowing that wherever you are, you belong.

It's elevating your world — and the world of those who love and will love Aritzia.

It's You. And an endless runway of opportunity.

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.   

THE TEAM 

The mission of the Customer Department to deeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels 

THE OPPORTUNITY 

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client-focused experiences that balance digital efficiency with human connection. As the Senior Manager / Manager, Customer, you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer-centric experiences and support with enterprise programs like loyalty and deepening customer insights. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Customer to continued growth and development with Aritzia.  

THE ROLE 

As the Senior Manager / Manager, Customer you will lead the team to: 

• Execute the strategic and technical enablement of the Customer Data Platform (CDP), including the selection, implementation, and operationalization of customer data solutions 

• Collaborate with stakeholders to maximize the business’s ability to execute customer-centric use cases by turning strategic objectives into technical specifications for the CDP, empowering teams to deliver data-driven experiences 

• Establish and enforce enterprise-wide standards for data governance, including ingestion protocols, identity resolution, data quality, and segmentation logic, ensuring compliance, scalability, and integrity across all customer data assets 

• Define and track KPIs for customer engagement, conversion, and loyalty programs 

• Drive organizational adoption of customer programs and tools through training, change management, and cross-functional stakeholder engagement 

• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience 

THE QUALIFICATIONS  

The Senior Manager / Manager, Customer has: 

• Proven and best-in-class skills, applicable certifications, education and/or experience in:  

• Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred) 

• Deep hands-on experience with CDPs, CRM platforms, and marketing automation tools, ideally in a technical product management capacity 

• Ability to translate business concepts (e.g., CLV, loyalty tiers) into data models, segmentation logic, and identity graphs 

• Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy 

• Strong understanding of omnichannel retail and customer lifecycle management  

• Proven ability to manage cross-functional initiatives, driving measurable outcomes through collaboration stakeholders across Marketing, Digital, Technology, and Data & Analytics even to deliver measurable outcomes  

• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles  

• The ability to collaborate fluently with cross-functional partners  

• A commitment to quality and investing in results that add value to the business  

THE COMPENSATION  

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.

The range for roles at this level is $100,000 - $300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all.

THE PERKS 

Some of the industry-leading benefits you will receive working at Aritzia: 

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.

• Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family.

• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.

• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.

• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.

• The Extras — We also offer a multitude of other perks like snacks and refreshments, dry-cleaning, hotel, restaurant discounts, health and wellness discounts, and self-care promos.