Digital Learning Systems Analyst

Center for Distributed Learning:

The Center for Distributed Learning (CDL), within UCF's Division of Digital Learning, is a nationally recognized leader in the design, development, and delivery of digital learning experiences. The CDL supports one of the largest online education programs in the country, partnering with faculty and academic units across UCF's colleges to build the tools, platforms, and systems that power learning for tens of thousands of students. As a hub of innovation within Academic Affairs, CDL blends technology, creativity, and data to continuously improve how UCF teaches and reaches learners — wherever they are.

The Opportunity:

UCF's Center for Distributed Learning (CDL) is seeking a Digital Learning Systems Analyst to serve as a key bridge between business stakeholders and development teams within one of the largest digital learning programs in the country. In this role, you will manage a portfolio of digital learning applications, drive systems analysis across the full software development lifecycle (SDLC), and leverage tools such as Power BI, Microsoft Fabric, Excel, Access, and Apache Superset to deliver insights that shape how UCF students and faculty experience learning online. If you're a systems-minded analyst who thrives on translating complex needs into clear technical solutions — and wants your work to have real educational impact — this is your opportunity to join Knight Nation.

Responsibilities:

• Conducts business and systems analysis to support software development portfolio intake, requirements gathering, prioritization, and evaluation of functional and operational needs for digital learning applications.
• Develops and maintains functional requirements, process documentation, technical specifications, and scope summaries to support software development planning and ongoing portfolio management.
• Analyzes business processes, workflows, system functionality, and stakeholder needs to recommend functional solutions, process improvements, and service delivery enhancements.
• Coordinates documentation, communication, training, and change management activities associated with application enhancements, updates, and stakeholder adoption efforts.
• Supports the full application lifecycle — including implementation, testing, upgrades, release activities, post-implementation support, and minor code or configuration updates as needed.
• Provides functional and technical support by executing testing and validation, troubleshooting system issues, assisting developers with incident investigation, and coordinating stakeholder communication related to system changes and service improvements.

Minimum Qualifications: 

Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor's degree in information technology, computer science, business administration, engineering management, or a related field; Agile, Scrum, or equivalent project management certification a plus.
• Experience supporting enterprise, web-based, or digital learning applications in higher education or a similarly complex environment, including portfolio management, system upgrades, and post-implementation activities.
• Applied programming experience — reading, writing, troubleshooting, or supporting application code.
• Proficiency in functional testing, issue tracking, and system change documentation; experience coordinating stakeholder communication and change management for technology implementations.
• Familiarity with FERPA, ADA, WCAG, and LTI standards, and an understanding of higher education administrative processes and cross-functional coordination in a service-oriented environment.

Additional Application Materials Required: 

Please provide your digital portfolio (GitHub repositories, professional website, or similar).

When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

Special Instructions to the Applicants:

• The anticipated salary range for this position is $64,518 - $73,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H 1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• Classification Title: Applications Systems Analyst I

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options 
• Employee discounts, including tickets to many Orlando attractions 
• Education assistance 
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].