The Role
Supports the development, administration and improvement of digital learning products across Frontline’s programmes. Responsibilities include creating e-learning content, administering Moodle or comparable platforms, onboarding learners, supporting webinars, responding to user queries, troubleshooting access issues, conducting accessibility and quality assurance checks, and contributing to UX, user research, assessments and process improvements. The role collaborates with programme and curriculum teams to deliver accessible, effective and consistent digital learning experiences.
Summary Generated by Built In
Contract: Full time, permanent
Salary: £35,753.90 (39,329.28 inclusive of London office allowance) plus competitive pension
Salary: £35,753.90 (39,329.28 inclusive of London office allowance) plus competitive pension
Location: Hybrid- 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Tuesday 3rd November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.
We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.
As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.
The Digital Learning Officer will support the development, administration and continuous improvement of digital learning products, content and services across Frontline's programmes.
The Digital Learning Officer will support the development, administration and continuous improvement of digital learning products, content and services across Frontline's programmes.
This includes building e-learning and digital resources, maintaining learning platforms, supporting participant onboarding, administering online learning activities, responding to learner queries and helping ensure delivery runs smoothly.
Working as part of a central Digital Learning Team, the postholder will collaborate with programme, curriculum and operational colleagues to create engaging, accessible and effective digital learning experiences. Whilst individuals may be aligned to particular programmes or areas of work at different points in time, all team members contribute to establishing consistent approaches, standards and high-quality learner experiences across Frontline's portfolio.
As part of a growing team, Digital Learning Officers will have opportunities to develop expertise in specialist areas such as digital content development, accessibility, user experience (UX), user research, assessments, platform administration and learning technologies.
Key Responsibilities
Digital learning content development
- Build and maintain digital learning content across Frontline’s learning platforms.
- Develop e-learning, learner resources, assessments and digital learning materials.
- Translate curriculum content into engaging, accessible digital learning experiences.
- Apply agreed templates, standards and quality assurance processes.
- Work with programme teams, subject matter experts and curriculum specialists to implement content updates and improvements.
- Support testing and quality assurance before release.
Platform administration and programme operations
- Support the day-to-day administration of learning platforms.
- Create and maintain programme spaces, learner journeys and digital learning environments.
- Support participant onboarding and access management.
- Set up webinars, virtual classrooms and other online learning activities.
Learner and facilitator support
- Respond to participant, facilitator and stakeholder queries relating to digital learning platforms and services.
- Troubleshoot learner access and platform issues.
- Produce guidance and support materials for learners and facilitators.
- Support a positive learner experience through effective user support.
- Work with programme teams to resolve issues and improve services.
Accessibility, UX and quality assurance
- Support accessibility reviews of digital learning content and learner journeys.
- Contribute to user testing, learner feedback and user research activities.
- Support compliance with accessibility standards, including WCAG 2.2 AA.
- Carry out quality assurance checks on content, assessments and platform builds.
- Help maintain quality and consistency across Frontline’s programmes.
Digital platforms and learner experience
- Identify opportunities to improve learner experience, usability and operational efficiency.
- Support the use of automation, artificial intelligence and emerging technologies.
- Contribute to improvements in digital learning processes, content and operations.
- Share learning and good practice across programme and Digital Learning teams.
Team working
- Work collaboratively with Digital Learning Managers and colleagues across the team.
- Contribute to common processes, standards and ways of working.
- Support programme mobilisation and the implementation of new programmes and services.
- Participate in team development activities and build expertise in agreed specialist areas.
Skills, Knowledge and Expertise
Experience and Knowledge
- Experience working in a digital learning, learning technology, digital content, programme support or comparable role.
- Experience creating, maintaining or updating digital content, digital resources or online learning materials.
- Experience supporting users, customers, learners or stakeholders.
- Strong digital literacy and confidence learning and using new technologies and systems.
- Experience managing multiple priorities and working across a range of activities and stakeholders.
- Understanding of online learning, digital learning or learner support approaches.
- Understanding of accessibility and inclusive design principles.
- Experience using Moodle or comparable learning management systems.
- Experience creating e-learning content using tools such as Articulate Storyline or Rise.
- Experience supporting webinars, virtual classrooms or online events.
- Experience working within education, professional development or training environments.
- Experience supporting digital assessments or learning activities.
- Familiarity with user research, UX design, accessibility standards (WCAG) and platform administration.
- Knowledge of HTML, SCORM or related learning technologies.
- Experience using AI tools to support content creation, administration or process improvement.
Skills and Characteristics
- Strong organisational skills and ability to manage competing priorities.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and a proactive approach to identifying solutions.
- Commitment to delivering a high-quality learner experience.
- Ability to build positive relationships with a range of stakeholders.
- Confidence working with digital systems and new technologies.
- Curious about digital learning, emerging technologies and continuous improvement.
- Collaborative and supportive approach to team working.
- Willingness to learn and develop expertise in specialist areas of digital learning practice.
- Excellent attention to detail and commitment to quality.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
About
Over 700,000 children in England rely on the support of social workers each year. These children need and deserve the support of life-changing social work professionals who can empower them to achieve their full potential and help to break the cycle of trauma and disadvantage.Frontline is a social work charity working to ensure that all children in England have a safe and stable home, and that their life chances are not limited by their social or family circumstance. Our mission is to create social change for these children and their families by developing excellent social work practice and leadership through our programmes, and by building a movement of leaders in social work and broader society as part of our Fellowship.We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting social change for children and families. We want to do this whilst striving to achieve a culture of freedom and responsibility.
Skills Required
- Experience working in digital learning, learning technology, digital content, programme support or a comparable role
- Experience creating, maintaining or updating digital content, digital resources or online learning materials
- Experience supporting users, customers, learners or stakeholders
- Strong digital literacy and confidence learning and using new technologies and systems
- Experience managing multiple priorities and working across activities and stakeholders
- Understanding of online learning, digital learning or learner support approaches
- Understanding of accessibility and inclusive design principles
- Experience using Moodle or comparable learning management systems
- Experience creating e-learning content using Articulate Storyline or Rise
- Experience supporting webinars, virtual classrooms or online events
- Experience working within education, professional development or training environments
- Experience supporting digital assessments or learning activities
- Familiarity with user research, UX design, accessibility standards including WCAG and platform administration
- Knowledge of HTML, SCORM or related learning technologies
- Experience using AI tools to support content creation, administration or process improvement
- Strong organisational skills and ability to manage competing priorities
- Excellent written and verbal communication skills
- Strong problem-solving skills and proactive approach to identifying solutions
- Commitment to delivering a high-quality learner experience
- Ability to build positive relationships with a range of stakeholders
- Confidence working with digital systems and new technologies
- Collaborative and supportive approach to team working
- Excellent attention to detail and commitment to quality
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The Company
What We Do
Frontline Industries is an industrial service company specializing in Rotating Equipment Repair, including Pumps, Fans, Motors, and Gearboxes. They also provide custom parts manufacturing and a range of products like Flexible Shaft Couplings and Mechanical Seal Coolers, serving industries such as Power, Chemical, and Food & Beverage.
