The Role
Provides operational leadership for digital learning across a programme portfolio. Oversees e-learning, digital resources, assessments, platforms, accessibility, testing, quality assurance and learner experience. Leads content production, continuous improvement, AI and automation initiatives, stakeholder engagement, delivery planning and platform releases. Line-manages Digital Learning Officers, manages workload and risks, supports service improvement, and ensures compliance with WCAG 2.2 AA and governance requirements.
Summary Generated by Built In
Contract: Full time, permanent
Salary: £45,288.27 (£48,863.65 inclusive of London Office Allowance) plus competitive pension
Location: Hybrid- 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Tuesday 3rd November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.
Salary: £45,288.27 (£48,863.65 inclusive of London Office Allowance) plus competitive pension
Location: Hybrid- 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Tuesday 3rd November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.
We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.
As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.
The Digital Learning Manager will provide operational leadership across Frontline’s programme
The Digital Learning Manager will provide operational leadership across Frontline’s programme
portfolio, overseeing the design, development, implementation and improvement of digital learning products, content and services, ensuring participants receive a high-quality, accessible and engaging digital learning experience.
Working within the central Digital Learning Team, the postholder will collaborate with programme,
curriculum and delivery teams to translate learning designs into effective digital experiences,
including learner journeys, e-learning, digital resources, and assessments.
The postholder will line manage Digital Officers and will lead digital content production, platform
management, accessibility, testing, learner experience and quality assurance. They will maintain
high standards whilst identifying opportunities to improve efficiency, scalability and learner
experience using automation, artificial intelligence and emerging technologies.
Reporting to the Senior Digital Learning Team Lead, the postholder will support service
improvement and help embed user-centred design, accessibility and continuous improvement
across Frontline’s programmes.
Key Responsibilities
Accessibility, quality assurance and governance
- Lead accessibility, testing and quality assurance across digital learning.
- Ensure compliance with WCAG 2.2 AA and inclusive design standards.
- Maintain quality assurance processes for content, assessments and learner resources.
- Ensure compliance with governance and information management requirements.
- Monitor quality, address issues and identify improvements across programmes.
AI, automation and continuous improvement
- Identify opportunities to use artificial intelligence, automation and emerging technologies to improve quality, efficiency and learner experience.
- Support the responsible implementation of approved AI-enabled tools across digital learning design, development and operations.
- Work with programme and operational teams to improve processes.
- Share learning and good practice across teams.
Digital learning delivery and content development
- Lead digital learning delivery across Frontline’s programmes.
- Oversee the development of online learning, resources, assessments and platform-based experiences.
- Translate curriculum and learning designs into engaging, accessible digital experiences.
- Maintain consistent content development standards and processes across Frontline’s programmes.
- Plan delivery, resources and dependencies during programme design and mobilisation
Digital platforms and learner experience
- Oversee the operation and improvement of digital learning platforms and services.
- Ensure consistent, accessible learner journeys, content structures and workflows..
- Use feedback and data to improve learner experience and platform functionality.
- Coordinate platform changes, testing and releases.
Leadership and team management
- Line-manage Digital Learning Officers and deputise for the Senior Digital Learning Team Lead as required.
- Lead workload planning, performance and professional development.
- Monitor capacity and resolve competing priorities
- Oversee the Digital Learning service desk and support the team to address recurring issues.
- Develop team capability and foster a collaborative, high-performing and solutions-focused culture.
- Manage implementation and delivery risks, issues and dependencies.
Stakeholder management
- Act as a key point of contact for digital learning across Frontline’s programmes.
- Build strong relationships with programme, curriculum, pedagogy, delivery and operational teams.
- Clarify requirements and manage expectations around scope, priorities, timescales and capacity.
- Provide practical advice on digital learning, accessibility and learning technologies.
- Communicate progress, risks and decisions clearly.
Skills, Knowledge and Expertise
Experience and Knowledge
- Working in a digital learning, learning technology, e-learning or digital content development role.
- Leading or coordinating digital learning activity across multiple programmes, projects or workstreams.
- Managing or supervising staff and supporting their development.
- Strong working knowledge of Moodle or comparable Virtual Learning Environments.
- Designing, building and quality assuring digital learning content, including e-learning and online learning resources.
- Strong understanding of instructional design principles, digital pedagogy and online and blended learning models.
- Implementing accessibility standards within digital learning environments, including WCAG 2.2 AA.
- Establishing or applying quality assurance processes for digital content and learning products.
- Good understanding of learner experience, user-centred design and digital learning best practice.
- Experience using technology, automation or digital tools to improve efficiency, quality or user experience.
- Working with multiple stakeholders and managing competing priorities.
- Creating digital learning content using tools (e.g. Articulate Rise)
- Experience working within professional development, education, training or learning organisations.
- Knowledge of HTML, SCORM, or related technologies used within digital learning environments.
- Experience implementing AI-enabled tools within learning, content development or digital operations.
- Familiarity with agile ways of working, service design or user research methodologies.
- Relevant professional qualification or equivalent experience in education, teaching, learning, digital learning, learning technology or instructional design.
Skills and Characteristics
- Strong leadership and team management skills.
- Excellent organisational and project management skills.
- Strong attention to detail and commitment to quality.
- Excellent communication and stakeholder management skills.
- Confident translating technical concepts into accessible language.
- Strong problem-solving skills and sound judgement.
- Comfortable working across multiple programmes and priorities.
- Curious about emerging technologies and the opportunities they create for learning and operational improvement.
- Committed to continuous improvement and evidence-informed decision making.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
About
Over 700,000 children in England rely on the support of social workers each year. These children need and deserve the support of life-changing social work professionals who can empower them to achieve their full potential and help to break the cycle of trauma and disadvantage.Frontline is a social work charity working to ensure that all children in England have a safe and stable home, and that their life chances are not limited by their social or family circumstance. Our mission is to create social change for these children and their families by developing excellent social work practice and leadership through our programmes, and by building a movement of leaders in social work and broader society as part of our Fellowship.We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting social change for children and families. We want to do this whilst striving to achieve a culture of freedom and responsibility.
Skills Required
- Experience working in digital learning, learning technology, e-learning, or digital content development
- Experience leading or coordinating digital learning activity across multiple programmes, projects, or workstreams
- Experience managing or supervising staff and supporting their development
- Strong working knowledge of Moodle or a comparable Virtual Learning Environment
- Experience designing, building, and quality assuring digital learning content, including e-learning and online learning resources
- Strong understanding of instructional design, digital pedagogy, and online or blended learning models
- Experience implementing accessibility standards in digital learning environments, including WCAG 2.2 AA
- Experience establishing or applying quality assurance processes for digital content and learning products
- Understanding of learner experience, user-centred design, and digital learning best practices
- Experience using technology, automation, or digital tools to improve efficiency, quality, or user experience
- Experience working with multiple stakeholders and managing competing priorities
- Experience creating digital learning content using tools such as Articulate Rise
- Experience working within professional development, education, training, or learning organisations
- Knowledge of HTML, SCORM, or related technologies used in digital learning environments
- Experience implementing AI-enabled tools within learning, content development, or digital operations
- Familiarity with agile working, service design, or user research methodologies
- Relevant professional qualification or equivalent experience in education, teaching, learning, digital learning, learning technology, or instructional design
- Strong leadership and team management skills
- Excellent organisational and project management skills
- Strong attention to detail and commitment to quality
- Excellent communication and stakeholder management skills
- Ability to translate technical concepts into accessible language
- Strong problem-solving skills and sound judgement
- Ability to work across multiple programmes and priorities
- Interest in emerging technologies and their applications to learning and operational improvement
- Commitment to continuous improvement and evidence-informed decision making
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The Company
What We Do
Frontline Industries is an industrial service company specializing in Rotating Equipment Repair, including Pumps, Fans, Motors, and Gearboxes. They also provide custom parts manufacturing and a range of products like Flexible Shaft Couplings and Mechanical Seal Coolers, serving industries such as Power, Chemical, and Food & Beverage.
