Digital Learning Infrastructure Specialist

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The IT Operation Professional - Learning and Knowledge Infrasctructure performs a broad range of IT operations (including software installation and integration, update and release management, application customizing, change request evaluation and implementation, etc ) to ensure that given IT Operations of infrastructure landscapes are kept available to the business.

This position allows for remote working, with the preferred candidate located on the US East Coast or near one of the Siemens Healthineers posted locations.

Duties and Responsibilities:

Technology Adoption and Integration (35%):

• Facilitate the adoption of innovative technologies to enhance digital learning experiences.
• Support the integration of AI-driven solutions for document analysis, creation, assessments, reporting, task automation, team upskilling, and efficiency improvements.

Project Management and Process Optimization (35%):

• Support the implementation of project management tools and workflows.
• Assist teams in streamlining processes and optimizing task management.
• Develop and implement automated workflows to reduce manual efforts and improve efficiency and consistency.
• Enhance team productivity through the digital transformation of operations.
• Identify opportunities to utilize AI/LLM tools to optimize workflows.

Platform and Infrastructure Management (20%):

• Create and manage a platform strategy that meets business goals, maintains standards, and follows regulations.
• Contribute to planning, designing, and implementing IT environments for education and training infrastructure, ensuring data security, executing operational tests, and documentation.
• Maintain and troubleshoot diverse platforms used for educational development and training deployment.
• Ensure reliable infrastructure and seamless integration of digital learning tools.

User Support and Collaboration (10%):

• Train and support end users in using developed applications, create and maintain technical documentation and manuals.
• Interface and collaborate in interdisciplinary teams with relevant stakeholders in CS-LS SOS, CS-LS PDD, and Regions.

From time to time, the Digital Learning Infrastructure Specialist’s supervisor/manager may assign additional unlisted duties/responsibilities on a temporary or regular basis depending on business needs.

Requirements and Experience:

• Bachelor’s degree in one of the following: Computer Science, Information Systems, Business Information Systems, or a related field.
• The following Professional Certificate(s) and/or proven expertise may be considered in replacement of a formal degree.
  • CompTIA IT Fundamentals (ITF+)
  • CompTIA Network+
  • Microsoft Certified: Azure Administrator Associate
  • Certified Information Systems Auditor (CISA)
  • Certified Information Systems Security Professional (CISSP)
  • Enterprise Technology Integration certifications
  • 8+ years professional experience with proven track record for the listed principal duties and responsibilities.

• Ability to assess team workflows, identify inefficiencies and recommend / design tailored digital solutions.
• Strong analytical skills for identifying inefficiencies and developing technology-enabled solutions.
• Proficiency in managing cloud-based learning management systems.
• Hands-on expertise with Microsoft 365 Platform tools (i.e., Power Apps).
• Proficiency in Azure Services: In-depth knowledge and experience with Azure services such as Azure DevOps and Azure Resource Manager.
• Familiarity with scripting languages (e.g., Python, PowerShell) for task automation.
• Strong understanding of database management, APIs, and system integration.
• Knowledge of AI/LLM technologies and their application in business processes.
• Ability to implement and manage AI-powered solutions for content creation, process optimization, and insights generation.
• Experience operating and supporting server and workstation-based infrastructures.
• Effective communication and interpersonal skills to effectively consult, train and support team members.
• Must be committed to on-going intellectual and professional development, including knowledge of current and emerging technology.

Additional Desired Experience:

• Knowledge of and experience with customer service-related knowledge and workforce skills enablement processes and tools
• Experience with workflow automation platforms (more specific on what type of automation platforms /examples)
• Understanding of user-centric design principles to ensure technology is accessible and intuitive.
• Excellent analytical thinking, problem-solving and troubleshooting abilities.
• Organizational skills to manage multiple systems and projects simultaneously.
• Background in the healthcare diagnostics industry.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is

Min $104,000 - Max $156,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site

Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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