Digital Leader LAC

Company:Marsh

Description:

Digital Strategy and Transformation Leader LAC

As the Head of Digital, Strategy and Transformation for Marsh Risk and Marsh People in LAC, you will be responsible for driving the operations, technology transformation and artificial intelligence agenda for Marsh in the region, helping define and execute the end-to-end digital offering for clients, colleagues and carriers, across Marsh's business segments in support of top line growth, client satisfaction and retention, enhanced client and colleague experience and productivity. This role reports into the Regional COO and the International Digital Leader. Can be based in Colombia (El Dorado) , Mexico City (Torre Mayor) or Brasil (Varig). This is a hybrid role that has a requirement of working at least three days a week in the office.

Role Dimensions - We will count on you to lead the following aspects:

Digital Strategy and Transformation

• Be the integrator in the digital transformation process, serving as an intermediary between all other executives and functions in the rollout of digital initiatives and capabilities, fully integrating business and technology, and closing digital performance gaps that exist in and between the various functions and business units of the organization.
• Identify new revenue opportunities, revenue streams and client engagement from the adoption and deployment of digital technologies
• Deliver value to colleagues and clients while growing the business leveraging digital solutions to unlock innovation and drive productivity, connectivity, and client engagement.
• Understand markets, competition and client / colleague requirements in depth bridging local and global strategy
• Be the conduit to translate client needs into product, data output and technical capabilities to deliver holistic digital capabilities seamlessly
• Be a digital evangelist, championing the use of digital technology and practices to engender a digital culture mindset from the top down
• Ensure collaboration, knowledge sharing, and digital best practices between colleagues to help embed a robust digital ecosystem.
• Provide leadership and governance for these initiatives both in LAC and globally.
• Ensure that regional client and regulatory requirements are included into the strategic-planning process for the digital product roadmaps with leadership commitment and adequate local resource allocation for successful execution.
• Measure ROI on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resources

Strategy and Planning

• Responsible for strategic operating model from design through to transformational execution. 
• Work across the business and COO function to design and execute the strategic TOM, aligned to the Global TOM.
• Identify & monitor priorities that require leadership focus & proactively ascertain improvement/value-add opportunities for O&T.
• Drive execution of top priorities in alignment and agreed with the regional and global Executive O&T leadership teams.
• Plan, design, and execute strategic projects on behalf of COO.
• Lead in-depth analysis of selected businesses and operations, develop strategic and tactical actions and prioritize, and document findings and results.  

Affinity - Operations and Technology

• Responsibility for driving operational strategy, enhancing efficiency, and implementing standardization across the region. This role will focus on centralization, segregation of duties, and digitalization initiatives to optimize operations and improve service delivery.
• AI Monetization: Assist business and operations in creating solutions to effectively monetize artificial intelligence.

What you need to have

• A minimum of 20 years in leadership positions including at least 10 years of experience in complex change delivery, digital strategy and innovation.  Prior experience in consultancy, insurance or financial services.
• A proven track record of successfully delivering complex technology change and transformation programs
• Consumer or B2B internet product experience and prior insurance industry experience preferred; technology proficiency a plus
• Experience in developing and driving alignment around a vision, partnering in a highly matrixed environment, setting goals, initiating and driving projects to completion with minimal guidance
• Creative problem-solving skills, with the ability to flex thinking between high level strategy and the details that matter
• Excellent analytical skills with attention to detail; excellent oral and written communication skills; self-organized and process driven
• Bachelor’s degree required, MBA preferred
• Full command of English language

What makes you stand out

• A strong bias toward action and learning, and obsessing over knowing your customers better to remove friction from their experiences
• Thriving in change, and having a passion to harness the energy of a fast-paced environment to create transformational customer and business value
• Empathy toward your customers and partners, and the ability to ground product-related assumptions in human-centered design
• Having a growth mindset and being a true believer that know-how and talents always can be developed & improved over time.
• Attract and develop digital talents
• Portuguese (business command)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.