Digital Fraud Detection Specialist

Location:

4224 Ridge Lea Road, Amherst New York

Location: Hybrid opportunity requiring 2 days a week in office after training is completed. Requires Wednesday in office and one other day each week.

Hours: 12:30pm - 9pm ET Sunday - Wednesday & Friday (Off on Thursday & Saturday)

About the Team

As a part of Fraud Services, the Fraud Detection and Risk Analysis (FDRA) team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value.

About the Role

The Lead Specialist performs a variety of complex and specialized tasks associated with identifying suspected Digital Banking fraud and will review deposit accounts and online banking. Performs detailed examinations on electronically initiated transactions to confirm or disprove potential fraud related transactions and related activity.

Essential Tasks and Responsibilities

• Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findings
• Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services
• Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management
• Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts
• Obtain and provide detailed documentary evidence to support confirmed fraud activity
• Maintain ongoing communication with internal and external clients regarding associated account resolution
• Other specialized tasks when required

Requirements and Qualifications

• HS Diploma or equivalent is required
• Minimum 2 years banking operations and/or fraud operations experience is strongly preferred
• Proven accuracy and organizational skills
• Proven ability to manage multiple diverse tasks simultaneously
• Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance
• Proven written and verbal communication skills
• Proven ability to analyze, solve problems, and make decisions effectively and independently.
• Digital proficiency in MS Office 365 and comfortability navigating through multiple systems in a fast-paced environment

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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