Every developer has a tab open on Stack Overflow.
We are one of the most popular websites in the world - a community-based space focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge.
Innovation is at the heart of everything we do. We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every Stacker knows they belong. We embrace that the unique contributions and points of view of all Stackers contribute to our success.
We are a Best Company to Work For, in addition to being recognized for Best Company Leadership, Best Company Happiness, Best Company Perks and Benefits, Best Company Work-Life Balance, Best Company Compensation, and Best Company Outlook.
We are a remote-first company with Hiring HUBs based in the US, Canada, UK, and Germany.
- Design automated journey mapping - Design, build, and optimize end-to-end digital renewals journeys through partnership with our Salesforce team in the development of sequences through Sales Engagement
- Create tech-touch programs that deliver timely messaging to customers, ensuring that they see value up to and during the renewal process
- Optimize self-service by partnering with product and operations to streamline the renewals process
- Monitor health scores and engagement of customers to trigger automated adoption and retention plays for accounts showing signals of risk
- Implement automated upsell and cross-sell triggers to identify growth opportunities
- Continuously test digital outreach solutions to assure that content and timing are addressing customer needs and improving renewal rates and customer satisfaction
- Three to five years of digital customer success or marketing experience with a focus on SaaS
- Proficiency with CS, Sales, and Marketing automation tools
- Strong ability to interpret dataset to identify trends in behavior, churn risk, and upsell/cross-sell potential
- Excel in writing concise and powerful communications used in digital outreach that feel personal and drive action
- Passion for efficiency; you enjoy finding ways to replace multiple manual tasks with scalable automated workflows #LI-Remote #LI-KS1
What you’ll get in return:
- Competitive Base Salary
- Generous paid vacation
- Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
- Equity for all employees at all levels
- Industry-leading health benefits that are applicable per country of residence for all our full-time employees
- Company-paid Life Insurance
- Home Internet stipend
- Professional allocation for your growth and development
- One-time allowance to assist with your home office setup
- Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive
Stack Overflow is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together here at Stack. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For individuals based in California, and other locations where required, we will consider employment qualified applicants with arrest and conviction records.
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What We Do
Stack Overflow is empowering the world to build for the future. More than 100 million people come to Stack Overflow every month making it one of the most-visited websites in the world. It’s best known for its public platform, which has attracted over 14 million users and helped developers and technologists over 50 billion times since its founding in 2008. Stack Overflow’s Reach & Relevance products include employer branding, content, and advertising, which help technology brands reach developers with content relevant to them. In 2017, Stack Overflow launched a private version of the public Q&A platform so enterprises can capture institutional knowledge, collaborate asynchronously, and boost efficiency across teams. Today, over 10,000 customers partner with Stack Overflow, including Bloomberg, Microsoft, Instacart, Chevron, Expensify, and eBay.
Why Work With Us
Every person we hire makes Stack Overflow an even better place to work. We foster an open and diverse work culture where everyone works together. We believe great ideas can come from anywhere and welcome anyone to champion ideas. We support a culture that’s open to trying new things and is constantly trying to learn from the things we build.
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