Digital Experience Specialist, Office of Information Technology

OFFICE OF INFORMATION TECHNOLOGY

Digital Experience Specialist (26270044)

HKBU has embarked on a digital transformation journey that would disrupt the digital experience of all sorts of users - students, teachers, and administrators included.  Apart from enhancing the application systems and IT infrastructure to boost productivity and streamline business processes, fundamental changes are being introduced to user’s online and mobile experiences.  All websites are being migrated to Adobe Experience Manager (AEM) with Adobe Analytics (AA) serving to capture & analyse web activities.  A Shopify-powered e-commerce website has been set up for the Clinic Division of the School of Chinese Medicine.  Analytics from both the e-commerce website and the HKBU mobile app traffic are similarly captured using AA to enable data-driven decision making across multi-channel activities.

We are looking for a digital experience professional, user interface enthusiast, curious programmer who wants to widen his/her exposure on website development while specialising his/her technical skills on enterprise grade content management, social media management, and analytics platforms widely adopted by large corporates worldwide.

Responsibilities:

• Participate in website development projects from ideation to rollout following the process established by the Digital Experience Services Team;
• Manage user satisfaction and success through an empathetic approach in requirements collection and resolution options offering;
• Develop components for website construction using Adobe Experience Manager;
• Exploit use cases on the Adobe Experience Manager and Adobe Experience Cloud including but not limited to Content Management, Digital Asset Management, Campaign Management, and Analytics-based Insight Generation; 
• Provide visibility on project progress, issues, and risks as well as platform utilisation and capacity forecasting; and
• Perform ad hoc assignments and responsibilities requested by supervisor.

Requirements:

• A bachelor’s degree in information technology, computer science, creative media, marketing, communications, business management, or related disciplines;
• At least 2 years of hands-on experience in UX/UI development, informational website development, and e-commerce website development;
• Working knowledge of a content management system (e.g. Adobe Experience Manager, WordPress, Joomla, Drupal) is highly desirable;
• Hands-on experience with HTML5, CSS3, JavaScript is highly preferred;
• Good command of written and spoken English and Chinese, proficiency in Putonghua is an advantage; and
• Must be a self-starter and able to work under pressure.

Shortlisted candidates will be invited to sit for a written test. 

Those who have responded to the previous advertisement need not re-apply. 

The initial appointment will be made on a fixed-term contract of two years. Re-appointment thereafter is subject to performance review, mutual agreement and availability of funding. 

Salary will be commensurate with qualifications and experience. 

Application Procedure: 

Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of application may consider their applications unsuccessful.  Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.