Job Profile: Digitial Experience Specialist Int.
Overview:
The Customer Success organization is dedicated to helping our customers realize value from their investment with Blue Yonder, working in concert with our partners across the company. The Digital Experience Specialist Int has a critical role supporting our services with activities to help enable customer self-service success and increase engagement with Blue Yonder’s customers and associates.
What you´ll do / Responsibilities
- Manage web content for customer portal and internal sites. This entails consistent process steps to ensure announcements, events, documentation, videos, and static content is accurate and readily available for Blue Yonder’s Global Customers.
- Quality Assurance Support: Work with development team to execute test plans; Check for design fidelity, functional flows for devices & browser versions and help ensure the product adheres to the accessibility guidelines.
- Coordinate Programs: Coordinate Digital Experience related program activities including coordinating meetings, program updates, program recognition, reinforcement related activities, quality sampling, and trend analysis. Manage relationships with stakeholders to achieve project goals.
- Monitor customer portal and internal sites, email campaign, customer survey, and social media analytics to help identify insights to increase customer engagement. Conduct ad-hoc analyses to investigate ongoing or one-time operational issues.
- Coordinate and manage training content; Ensure internal and external Site Help, Job Aids, Walk-thru and Videos are accurate and up to date.
- Coordinate various communication initiatives including social media, online communities, internal & external communications, webinars, collateral creation, etc.
- Assist with drafting, editing, and managing digital content; Adhere to the company's style guide, ensuring that we produce high-quality and error-free copy.
- Be part of a fast-paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects; ensure adequate user testing, training and change management are incorporated into implemented solutions
- Coordinate the analysis, documentation, and development of business requirements, ensuring that requirements are fully understood by the technical team before solutions are designed, built, and implemented
- Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
Qualifications
- Bachelor's degree or equivalent in Communications, Marketing, Journalism, or Business
- Minimum of 2 years of business analyst experience or equivalent and one year of SalesForce.com/Gainsight experience
- Ability to work in a high energy, fast paced environment, with a desire to come up with fresh ideas on how to engage our key audiences
- Demonstrated experience in the definition and documentation of business requirements, use case specifications, and process workflow diagrams
- Experience with SalesForce.com, Gainsight, SharePoint and Excel
- Experience in planning, documenting, and executing User Acceptance Testing (UAT)Scrum or Agile methodology experience a must
- Experience with Change Management methodologies
- Demonstrated experience with data analysis
- Strong communication skills and the ability to interact professionally with executives, managers, and SMEs in cross-functional teams across multiple geographies and time-zones.
- Strong analytical, creative, and critical thinking skills
- Experience in leading initiatives and managing small projects is a plus
- Experience in web design and HTML is a plus
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
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What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
