We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Digital Experience Specialist IIThe pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$78,419.00 - $117,628.00Scheduled Weekly Hours:
40- Serves as “the voice of the Member” for experience in Online and Mobile Banking.
- Works with marketing, product management and development to create digital solutions.
- Sets and documents the vision for Member experience, serving as the Members’ advocate to ensure the highest level of usefulness, desirability and satisfaction.
- Develops workflows, wireframes, user stories, and user journeys.
- Recognizes patterns and trends from various inputs to identify Member/UX experience pain points.
- Facilitates service listening sessions with frontline and support teams to understand and solve Member pain points.
- Maintains accessibility standards and procedures, and facilitates training for developers, testers, content creators and executives.
- Helps develop the communication strategy for introducing new features to Members.
- Partners with branches and the Member Contact Center on how to prepare the team for new features.
- Creates and manages timelines and schedules to ensure on-time delivery, despite obstacles.
- Works with stakeholders and compliance to gain approval of designs and content.
- Translate concepts and wireframes into mockups and prototypes that lead to intuitive user experiences.
- Identifies design problems and devise elegant solutions.
- Makes strategic design and user-experience decisions related to core, and new, functions and features.
- Maintains and disseminates design system and standards to ensure high quality and consistency.
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
- High School Diploma or GED required
- Bachelor's Degree in a related field or equivalent years of experience required
- 3-5 years of prior relevant experience required
- License/Certifications - Certification in user experience (e.g., Nielsen Norman Group (NN/g), University Extension Programs, etc.,) strongly preferred
- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
- Expertise in industry-standard UX tools, particularly Figma
- Basic HTML5, CSS3, and JavaScript skills are a plus
- Experience with Agile methodologies (Scrum, Kanban, or SAFe) is a plus
- Able to iterate designs and solutions efficiently and intelligently
- Expertise in web accessibility and deep knowledge of Web Content Accessibility Guidelines (WCAG)
- Able to clearly and effectively communicate design processes, ideas, and solutions to stakeholders
- Highly collaborative and able to work effectively in a team setting including synthesizing abstract ideas into concrete design implications
- Passionate about resolving Member pain points through great design
- Open to receiving feedback and constructive criticism
- Proficiency in Microsoft Office products (Word, Excel, PowerPoint, and Outlook) and Adobe Creative Suite
- Proficiency in digital analytics tools (e.g., Google Analytics, Pendo)
- Working knowledge of HTML
- Knowledge of web content and development processes, best practices, and emerging trends
- Excellent communication and interpersonal skills
- Strong organizational skills and keen attention to detail
- Capability to manage multiple projects simultaneously
- Capacity to find creative, innovative solutions for simple or complex problems
- Link to portfolio that demonstrates your hands-on expertise and showcases interaction design, visual design, and problem solving
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
Skills Required
- High school diploma or GED
- Bachelor's degree in a related field or equivalent years of experience
- 3-5 years of prior relevant experience
- Certification in user experience, such as Nielsen Norman Group or university extension certification
- Experience with user-centered design, user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility
- Expertise with industry-standard UX tools, particularly Figma
- Expertise in web accessibility and knowledge of WCAG
- Proficiency with Microsoft Office products and Adobe Creative Suite
- Proficiency with digital analytics tools such as Google Analytics or Pendo
- Working knowledge of HTML
- Experience with Agile methodologies such as Scrum, Kanban, or SAFe
- Portfolio demonstrating interaction design, visual design, and problem-solving expertise
SchoolsFirst FCU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SchoolsFirst FCU and has not been reviewed or approved by SchoolsFirst FCU.
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Healthcare Strength — Employer-paid medical, dental, and vision coverage for employees and families is prominently featured and stands out as a core element of total rewards. Additional protections like life and disability insurance reinforce confidence in the benefits package.
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Retirement Support — A strong employer 401(k) match with clear vesting, combined with financial wellness resources, signals meaningful long-term support. Retirement offerings are positioned as a key differentiator within total compensation.
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Leave & Time Off Breadth — Generous PTO from the start, paid holidays, and options like PTO cash-out plus special leave days broaden time-off flexibility. Time-away benefits are emphasized as an important component of overall value.
SchoolsFirst FCU Insights
What We Do
Since our founding in 1934, we have been singularly focused on one thing: providing World-Class Personal Service and financial security to California school employees and their families. This isn't just something we say — everything we do, every decision we make, is with an unwavering commitment to serving the best interests of Members. Although we offer products and services similar to other financial institutions, our structure and culture are vastly different. Banks are for profit, while credit unions are Member-owned financial cooperatives, meaning our excess earnings are returned to our Members in the form of lower rates on loans, higher rates on savings, low-to-no fees, and many complimentary services. We take to heart the "people helping people" philosophy, the principle on which credit unions were founded. We pledge ourselves to this idea through our steadfast dedication to Member service and actively supporting the communities we serve through events, donations, scholarships, and financial literacy programs. Today, we're the largest credit union serving school employees, and the largest in California with more than 1.5 million Members and more than $36 billion in assets. Our financial stability can be attributed to one thing: continually providing our Members with World-Class Personal Service to help them better their financial lives.
