Digital Experience Product Manager - Contractor Tools

The Digital Experience Contractor Tools Product Manager role is responsible for developing the vision, strategy, and outcome-based roadmap for development of PCG Digital Experiences, supporting and advancing identified business priorities. Their industry experience combined with customer research, key insights and knowledge of the competitive and market landscapes enables them to effectively collaborate with business partners to deliver products that win in the marketplace. They are responsible for partnering with their identified business partners and leading the development, launch, and growth of contractor tools, from conceptualization through to end of life. The Digital Experience Contractor Tools Product Manager achieves success by collaborating closely with key stakeholders across the organization, including business digital product and technical and other cross-functional teams and driving value by solving problems for customers. The incumbent is a key contributor to a culture of collaboration and contributes actively to the development and execution of the organization's overall strategy and vision, working closely with senior and executive leadership to achieve the organization's strategic objectives.

The Digital Experience Contractor Tools Product Manager role will lead a team of Product Owners.

Additional Details:

• This role requires 20% travel.
• This role is not remote/hybrid.  This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115.
• This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans. 

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Core Responsibilities:

• Develop and oversee the execution of comprehensive product strategies, including roadmaps, initiatives, priorities, budgeting, positioning, and messaging while embodying the “voice” of the customer.​
• Drive collaboration with business/commercial partners to understand business needs and strategic outcomes. ​
• Lead and manage the Product Owner(s) and/or Business Analysts who represent the voice of the customer in the daily interactions with the cross functional product team.​
• Leadership and oversight of the cross-functional product team as they elaborate the features specified in the product roadmap into more detailed user stories (agile) or requirements (waterfall).​
• Conduct in-depth market research, staying ahead of industry trends, emerging technologies, and competitive products to maintain product innovation and competitiveness.​
• Integrate business process, data, technology and governance elements into the digital product design and launch.​
• Establish OKRs, KPIs, ROI, and/or business case, and report on advanced product metrics to measure success and refine strategies as needed.​
• Responsible for the creation and prioritization of the epic and/or feature-level product backlog, leveraging deep business expertise, technical acumen and customer insights.​
• Manage and optimize the entire product lifecycle from ideation to launch through product retirement, ensuring timely delivery of exceptional products that provide value back to the organization.​
• Act as the advocate and leader for the product within the company, driving vision, business value, and alignment at all levels.​
• Deliver comprehensive product updates and outcome-based progress reports to stakeholders and executive leadership that enable informed decision making and governance by non-technical audiences. Foster and sustain robust working relationships with internal and external stakeholders, including key decision-makers.​​
• Conduct thorough analyses of product performance and customer feedback to pinpoint areas for improvement, spearheading continuous product innovation and excellence.​

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Functionality and Processes

• Product Management lead for the development of reusable capabilities that our needed by contractors. 
• Participate in product feature discovery process in order to identify what experience feature development work is needed. 
• Work with Product Managers for multiple customer facing digital products to understand product requirements. Lead the delivery of reusable digital experience components that will be used within customer facing digital products. 
• Work with Product Managers to assess digital portfolio performance and customer satisfaction. 
• Work with Product Managers to determine admin and formula administration needs. 
• Communicate product status to divisional stakeholders
• Understand key business objectives and strategy of the product features 
• Work with business owners to ensure that they are engaged and supportive of direction
• Responsible for final decisions on product feature functionality
• Maintain and refine product feature backlog
• Create user stories and acceptance criteria
• Assess business value and prioritize all stories to ensure work focuses on those with maximum value that align with product strategy
• Ensure stories clearly communicate customer/stakeholder needs to the Scrum team; work with team to clarify stories as necessary
• Define and prioritize value-added business demands to the development teams, with a thorough understanding of global divisional and group needs, user personas and industry leading effectiveness practices, while aligning with the foundational structure of the platform capabilities and partner applications.
• Facilitate and support aligned definition and simplicity for functionality and business processes path for platform capabilities related applications and/or Sherwin-Williams dependent global systems that ultimately supports sales enablement.
• Subject Matter Expert for user management and divisional planning, from definition of requirements, testing and validation to delivery and measuring success.
• Alignment across global division(s), group and strategic initiatives for consistency, sustainability, and scalability. 

Incidental Functions:

1. Prioritize and manage multiple projects simultaneously amid ambiguity and proactively forge partnerships across marketing teams, sales teams, IT, and other partners to drive results, efficiency, and scalability across the organization. 
2. Perform task management and reporting as necessary.
3. Assist with other projects as may be required to contribute to the efficiency and effectiveness of the work. 
4. Work outside the standard office 7.5 hour workday as required.

Minimum Requirements:

• Must be at least eighteen (18) years of age 
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to travel as required by the position
• Must have a Bachelor's degree or higher
• Must have at least seven (5) years' experience in agile or iterative projects including two (2) years of experience leading product definition
• Must have at least three (3) years’ experience developing and delivering digital tools that support roofers and contractors that use Sherwin products
• Must have at least two (2) years' experience in Product Management in a Product Manager or Product Owner role
• Must have demonstrated the ability to influence decision makers
• Must have experience influencing cross-functional teams without formal authority
• Must have experience generating activity status and metric reports
• Must have working knowledge of the digital marketing process
• Must have experience in project management
• Must have analytical experience

Preferred Qualifications:

• Have a Bachelor's degree in Business or Marketing
• Have at least one (1) year experience of managing others
• Have a Product Management Certification (ie Professional Scrum Product Owner, Certified Scrum Product Owner, SAFe Product Owner/Product Manager, PMI Agile Certified Practitioner, or similar)
• Have at least three (3) years' experience in delivering customer facing B2B digital experiences
• Have at least three (3) years' experience leading product development of digital experiences that combine multiple vendor capabilities
• Have experience thriving in highly matrixed environment, including proven ability to indirectly influence leadership and gain consensus around complex initiatives
• Have global experience and diverse mindset that understands and appreciates regional differences
• Have an entrepreneurial orientation with the ability to do the work as well as lead the work

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.