Digital Experience Owner

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Digital Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products. They assist with driving the vision, direction, and development of one of Navy Federal's digital products used by our members and employees. The Digital Experience Owner will partner closely with the other members on the product team, including the Developers and UX representatives daily while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior experience.

• Acts in an internal business development role by identifying and shaping new opportunities with third-party partners
• Translates partner capabilities into clear use cases, requirements, and product concepts ready for prioritization
• Builds and sells compelling business cases to secure stakeholder buy-in
• Maintains a pipeline of partner-driven opportunities, balancing quick wins with longer-term strategic bets
• Bridges external partners and internal teams to ensure ideas are well-defined, aligned, and positioned for execution
• Collaborate with a cross-functional team to define and launch product vision and strategy
• Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
• Influence, and motivate product team and stakeholders towards continuous improvement of product
• Assist with translating program vision into product user stories
• Assist with managing the product backlog including refinement of stories with cross-functional team
• Partner with business analysts to integrate usability studies, user research, and market analysis into product requirements
• Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
• Regularly analyze true needs for product features and constantly push for clear understanding of value
• Serve as an agent of change for Digital Labs, looking for new ways to solve problems for members and collaborate as a team
• Proactively work with product team to formulate creative ideas or solutions for potential issues
• Stay current with technology as well as government/policy impacts and industry best practices
• Assist with determining when added product value should be pushed to members/employees
• Assist with the communications/presentations to executive management
• Perform other related duties as required

• Experience in XP or Scrum product management or ownership
• Experience leading, shaping and developing innovative solutions while managing business risks
• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Ability to productively communicate to stakeholders, team members, and leaders
• Experience in developing business or technology strategy
• Knowledge of project/program management processes and methodologies
• Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
• Ability to exercise initiative, produce desired results and achieve objectives
• Ability to learn different collaboration or product management tools quickly
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Analytical and conceptual skills to create original concepts/theories for various projects
• Skill delivering effective presentations to groups of various sizes
• Skill influencing and guiding strategic thinking
• Strong verbal, written and interpersonal communication skills
• Strong problem solving and negotiation skills

Desired Qualifications

• 3–7 years of experience in digital product management, Open Banking, fintech, or platform-based ecosystems
• Experience working with aggregators, data-sharing frameworks, or financial APIs (e.g., account data, payments, identity)
• Proven ability to identify, shape, and advance new business opportunities within a large organization
• Experience operating in regulated environments with an understanding of data sharing, privacy, and compliance considerations

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602 

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
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• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
• Military.com Top Military Spouse Employers 2025 
• 2025 Handshake Early Talent Award

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.