Join us as a Digital Experience Manager
If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for you
You’ll play an important role in collaborating with journey, design, delivery and technical teams to support our alignment of digital work streams that are focused on the customer experience
This is a chance to advance your career in this fast-paced role where you’ll shape the future digital experiences for our customers
What you'll doYour role as a Digital Experience Manager will see you supporting the digital experience direction for our channels. You’ll apply and embed strategic thinking to develop the future of mobile and online banking while continually optimising the experiences for customers
Day-to-day, you’ll be:
- Engaging in the strategic roadmap for the channel and product areas
- Championing the experience strategy and narrative for digital channels
- Providing subject matter expertise to inform and shape best in class digital experiences across our digital channels
- Contributing as a confluence point for digital strategy, design and solutions, making sure that all aspects are focused on the needs of our customers
- Measuring and optimising experience performance of the channels
To succeed in this role, you’ll need the ability to understand and articulate customer vision with a good level of credibility and effectiveness to drive good customer outcomes. You’ll also have digital expertise, demonstrating creative and lateral thinking, you'll have the ability to define and shape future customer experiences
You’ll also demonstrate:
- An understanding of digital trends and the evolving financial technology landscape
- A good understanding of design practices and innovative thinking
- Problem solving and analytical skills, with the ability to think strategically and leverage insight and other sources of information to deliver good customer outcomes
- The initiative to work on your own, setting your own priorities and working to defined deadlines
- The ability to contribute to the development of innovative solutions with a wider team
- An analytical and data driven mindset
- The ability to shape and deliver innovative ideas through Agile ways of working
- Awareness of disruptors and innovators within digital experience across financial and wider industries
Hours
35Job Posting Closing Date:
18/06/2025Ways of Working:HybridSimilar Jobs
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
